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1. Lost Master (Primary) Password 2. Deleted same

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  • Last reply by david

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How do I now enter a new Primary Password, workable on Thunderbird and Firefox?

I can receive email on a different computer: [edited] @ieee.org

I have had some feedback to a similar question, but could not solve the problem.

How do I now enter a new Primary Password, workable on Thunderbird and Firefox? I can receive email on a different computer: [edited] @ieee.org I have had some feedback to a similar question, but could not solve the problem.

Modified by James

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To reset your primary password, click tools>developer tools>error console then enter this text:

    openDialog("chrome://pippki/content/resetpassword.xhtml")      and press reset button.