Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I forgot my primary password

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by Terry

mmaynard119
mmaynard119
more options

I have forgotten my primary password. The request for entering the primary password keeps following me. What do I do to resolve this?

I have forgotten my primary password. The request for entering the primary password keeps following me. What do I do to resolve this?

All Replies (1)

Terry
Terry
more options

You can reset the primary password but make sure you need to do that because you will lose saved logins.

https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it