All folders disappeared
Since yesterday all of my folders in thunderbird disappeared! So I can not see anymore my emails. They are not completly disappeared, because if I use the search option in thunderbird to find a email, the email apear. Calendar and addressbook work normaly. I checked different view options but none of them work and I keep not seeing my folders. Can it be that the problem has arisen due to the last update from thunderbird?
Chosen solution
Try this:
- Menu icon > Help > More TRoubleshooting Information
- Under 'Application Basics' about half way down is 'Profile Folders' - click on 'Open Folder'
- In mac this might be called 'Open Finder'
It opens a new window showing the contents of the 'profile name' folder.
* Exit Thunderbird.
In the 'profile name ' folder, delete the following files:
- folderCache.json
- folderTree.json
- session.json
- xulstore.json
Start Thunderbird.
Read this answer in context 👍 1All Replies (1)
Chosen Solution
Try this:
- Menu icon > Help > More TRoubleshooting Information
- Under 'Application Basics' about half way down is 'Profile Folders' - click on 'Open Folder'
- In mac this might be called 'Open Finder'
It opens a new window showing the contents of the 'profile name' folder.
* Exit Thunderbird.
In the 'profile name ' folder, delete the following files:
- folderCache.json
- folderTree.json
- session.json
- xulstore.json
Start Thunderbird.