Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All the bookmarks are gone. I can't restore it.

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

more options

All saved bookmarks are gone. It is not possible to restore the backups, it gives an error. What happened? What should I do about it?

All saved bookmarks are gone. It is not possible to restore the backups, it gives an error. What happened? What should I do about it?

All Replies (1)

more options

What about the rest of your profile? Settings, bookmarks, history, passwords . . . .


http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox

jscher2000 has a tool on his website to extract out your bookmarks and save them to an HTML-format bookmark export file. If you want to try it, here is the page:

https://www.jeffersonscher.com/res/bookbackreader.html

To open the bookmarkbackups folder in Finder, use the "Open in Finder" button in the first table on the Troubleshooting Information page, and double-click into bookmarkbackups where you should see several dated files. From there you can drag and drop onto the conversion tool.

To import the HTML file, see the steps in this article: Import Bookmarks from an HTML file.