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Amazon assistant won't download

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  • 1 has this problem
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  • Last reply by WestEnd

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I have updated Firefox to v68 but I am still unable to download or install Amazon Assistant. I still get the error message saying 'the add-on could not be downloaded because of a connection failure'. What can I do about this?

I have updated Firefox to v68 but I am still unable to download or install Amazon Assistant. I still get the error message saying 'the add-on could not be downloaded because of a connection failure'. What can I do about this?

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That could be a security blocking issue? Did you also check with Amazon FAQ on this download issue?