Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have lost my log ins and paswords even though I used the correct log in criteria.

  • 1 reply
  • 4 have this problem
  • 1 view
  • Last reply by FredMcD

IamDruid
IamDruid
more options

Firefox developer updated and send me a message to log in to my account to sync data.

However, after I logged in and sync completed I needed to log into another account. I noticed the account asking me for my password, which should happen automatically from the stored logins. Going to settings and logins I found all my information disappeared. I did not forgot or changed my password, which is Firefox standard procedure to then destroy logins.

However, I have all the information still on my smart phone!

This is the second incident where my logins were destroyed using sync. I never had a problem otherwise but are now strongly contemplating the authenticity and intend of Mozilla or Firefox for that matter as I cannot get ANY response from Firefox in this regard.

Firefox developer updated and send me a message to log in to my account to sync data. However, after I logged in and sync completed I needed to log into another account. I noticed the account asking me for my password, which should happen automatically from the stored logins. Going to settings and logins I found all my information disappeared. I did not forgot or changed my password, which is Firefox standard procedure to then destroy logins. However, I have all the information still on my smart phone! This is the second incident where my logins were destroyed using sync. I never had a problem otherwise but are now strongly contemplating the authenticity and intend of Mozilla or Firefox for that matter as I cannot get ANY response from Firefox in this regard.

Modified by IamDruid

All Replies (1)

FredMcD
FredMcD
more options

Did you reset the sync password?

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible