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After update Thunderbird won't allow me to recieve new messages, and don't get screen for my password.

  • 1 reply
  • 1 has this problem
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  • Last reply by Wayne Mery

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This morning I received an update to my Thunderbird email program. All of my old mail is still there; but I can't receive any new mail. The username and password pop-up screen never appears.

This morning I received an update to my Thunderbird email program. All of my old mail is still there; but I can't receive any new mail. The username and password pop-up screen never appears.

Modified by Wayne Mery

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Does problem go away if you start Thunderbird in safe mode? https://support.mozilla.org/en-US/kb/safe-mode-thunderbird