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Junk mail does not got to junk folder.

  • 4 replies
  • 2 have this problem
  • 11 views
  • Last reply by arbrus

arbrus
arbrus
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Settings are configured to send email marked junk to go to junk folder but they remain in inbox.

Settings are configured to send email marked junk to go to junk folder but they remain in inbox.

All Replies (4)

Matt
Matt
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does the same problem occur if you create an exception in your anti virus program for Thunderbird's profile folder?

arbrus
arbrus Question owner
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I don't understand what that is. I have Mcafee Total Protection including anti-spam but I disabled the anti-spam feature because it stopped working.

Matt
Matt
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See https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

arbrus
arbrus Question owner
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I got as far as this: 

   In Windows, right+click on the McAfee icon in Windows notification area (aka system tray), or start McAfee from start menu
   "On-Access Scan properties ..."
   "All processes", "Exclusions"
   "Exclusions ..."
   Add the "Thunderbird" and "Thunderbird Profile" folders and subfolders. Folder names must finish with a backslash. NOTE, if you have customized profile or account locations for mail, then you must exclude your custom locations.

Where do I find "On-access scan properties"?