Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

There are no AOL buttons or customization options when the add-on is installed. Can this be fixed without downgrading Firefox?

  • 1 reply
  • 1 has this problem
  • 32 views
  • Last reply by FredMcD

Andrea
Andrea
more options

I always install the AOL version of Firefox. Now I have most current version. Previously I had no problems using the AOL Toolbar, but it does not work at all anymore. I tried to reinstall the toolbar from AOL and got this error message:

Sorry...

We've detected that you are currently using a browser that does not support our toolbars, but we have some great extensions that you should check out!

Mozilla Firefox 46.0.1 AOL Edition is my current default browser. I don't use any other browsers.

I always install the AOL version of Firefox. Now I have most current version. Previously I had no problems using the AOL Toolbar, but it does not work at all anymore. I tried to reinstall the toolbar from AOL and got this error message: Sorry... We've detected that you are currently using a browser that does not support our toolbars, but we have some great extensions that you should check out! Mozilla Firefox 46.0.1 AOL Edition is my current default browser. I don't use any other browsers.

All Replies (1)

FredMcD
FredMcD
more options

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.