Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird doesn't work after update

  • 2 replies
  • 4 have this problem
  • 7 views
  • Last reply by Stecenko28

Stecenko28
Stecenko28
more options

Today I've updated Thunderbird to latest version and it stopped working. First the main windows opens but I cannot get messages, cannot create new and so on, sub-menu also is not available. When I close program and try to open again I couldn't do it. Rebooting machine didn't help, reinstalling Thunderbird didn't help as well. I am using Windows 10, the latest version of Thunderbird I've installed is 38.6.0 What could be the reason of this trouble? Before updating Thunderbird worked as intended.

P.S. Seems I am able to get messages, but I cannot read them

Today I've updated Thunderbird to latest version and it stopped working. First the main windows opens but I cannot get messages, cannot create new and so on, sub-menu also is not available. When I close program and try to open again I couldn't do it. Rebooting machine didn't help, reinstalling Thunderbird didn't help as well. I am using Windows 10, the latest version of Thunderbird I've installed is 38.6.0 What could be the reason of this trouble? Before updating Thunderbird worked as intended. P.S. Seems I am able to get messages, but I cannot read them

Modified by Stecenko28

All Replies (2)

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator
more options

We have an issue with an add-on.

On the toolbar then  Add-ons and disable first lightning if you have it. then all add-ons of disabling Lightning does not fix the issue

Your results?

Stecenko28
Stecenko28 Question owner
more options

I couldn't open toolbar menu it didn't respond. I've removed Thunderbird, downloaded previous version and installed it, and this solved the issue. In this version that I've updated Lightning plug in is disabled.