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not responding v 38.5.0

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by Wayne Mery

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Download new update and hey presto TB crashes everytime you open it! Have checked and rechecked everything and then all the advice on Community and Online.

Solution is simple, once you know where to go! TB upgrade adds "Lightning" - TB's calendar feature whther you want it or not. As soon as you try to open an email from someone using Outlook and with a calendar appointment, TB crashes around your ears.

Solution: 1. Open TB in Safe Mode. 2. Got to Tools : Add-ons : Extensions 3. Disable or Remove Lightning 4. Reboot 5. Your TB should be back to normal!

Download new update and hey presto TB crashes everytime you open it! Have checked and rechecked everything and then all the advice on Community and Online. Solution is simple, once you know where to go! TB upgrade adds "Lightning" - TB's calendar feature whther you want it or not. As soon as you try to open an email from someone using Outlook and with a calendar appointment, TB crashes around your ears. Solution: 1. Open TB in Safe Mode. 2. Got to Tools : Add-ons : Extensions 3. Disable or Remove Lightning 4. Reboot 5. Your TB should be back to normal!

All Replies (3)

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Brian, thanks for posting this.

Did you have Calendar disabled before you updated?

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Brian?

Did you have Calendar disabled before you updated?

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Also, if you have a crash ID in Help | Troubleshooting, please post it here