Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i am getting shockwave unresponsive report,unresponsive script,my mozilla browser is too slow ,tried all steps provided in mozilla help.but it wont be curedhelp

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

Application Basics


Name: Firefox Version: 34.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/2

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Avast Online Security Version: 10.0.2502.149 Enabled: true ID: wrc@avast.com

Graphics


Adapter Description: NVIDIA GeForce 310M Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1024 Device ID: 0x0a70 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 5-7-2010 Driver Version: 8.16.11.8990 GPU #2 Active: false GPU Accelerated Windows: 0/2 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. Subsys ID: 396d17aa Vendor ID: 0x10de WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141125180439 browser.startup.homepage_override.buildID: 20141125180439 browser.startup.homepage_override.mstone: 34.0 dom.mozApps.used: true extensions.lastAppVersion: 34.0 font.internaluseonly.changed: true media.gmp-gmpopenh264.lastUpdate: 1418885493 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1419490247 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1419490249 places.history.expiration.transient_current_max_pages: 103779 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npfacebookvideocalling: 1 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 3 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1418886545

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features


Application Basics ------------------ Name: Firefox Version: 34.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/2 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Avast Online Security Version: 10.0.2502.149 Enabled: true ID: wrc@avast.com Graphics -------- Adapter Description: NVIDIA GeForce 310M Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1024 Device ID: 0x0a70 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 5-7-2010 Driver Version: 8.16.11.8990 GPU #2 Active: false GPU Accelerated Windows: 0/2 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. Subsys ID: 396d17aa Vendor ID: 0x10de WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141125180439 browser.startup.homepage_override.buildID: 20141125180439 browser.startup.homepage_override.mstone: 34.0 dom.mozApps.used: true extensions.lastAppVersion: 34.0 font.internaluseonly.changed: true media.gmp-gmpopenh264.lastUpdate: 1418885493 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1419490247 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1419490249 places.history.expiration.transient_current_max_pages: 103779 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npfacebookvideocalling: 1 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 3 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1418886545 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7 NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2 Experimental Features ---------------------

All Replies (1)

more options

chandru1 said

Name: Avast Online Security Version: 10.0.2502.149 Enabled: true ID: wrc@avast.com

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.

WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.
  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Modified by FredMcD