![Firefox logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png)
Firefox crashes
Last night, I closed Firefox down because I noticed it was using a huge number of resources and running really poorly. Today, it immediately crashes whenever I try to run it. It does work in safe mode, but even after I reset Firefox, it will not run in any other mode - I get the same crash and error message.
See this Report ID for the latest one: bp-de9b42dc-92e2-48bf-b854-2a1552141221
Automatically adding my Troubleshooting info isn't working, so here you go:
Application Basics
Name: Firefox Version: 34.0.5 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
Report ID: bp-de9b42dc-92e2-48bf-b854-2a1552141221 Submitted: 14 minutes ago
Report ID: bp-d47b45d8-99a5-47c0-8abf-10c172141221 Submitted: 14 minutes ago
Report ID: bp-14c1e4c9-c97b-4b44-9cde-6a4612141221 Submitted: 14 minutes ago
Report ID: bp-d4ef2493-ca9d-400f-a71b-cdfdc2141221 Submitted: 15 minutes ago
Report ID: bp-c54fa5b4-6a2c-4c2a-8716-821a42141220 Submitted: 14 hours ago
Report ID: bp-fe95fc82-a136-432a-8309-d5c9d2141220 Submitted: 14 hours ago
Report ID: bp-ebe85b60-b887-4c1c-bc5f-2332f2141220 Submitted: 14 hours ago
Report ID: bp-ce2cec5b-01cd-449e-a323-caa4b2141220 Submitted: 14 hours ago
Report ID: bp-bd546bea-75e7-41ae-9538-30b142141220 Submitted: 1 day ago
All Crash Reports
Extensions
Name: Adblock Edge Version: 2.1.7 Enabled: false ID: {fe272bd1-5f76-4ea4-8501-a05d35d823fc}
Name: Avast Online Security Version: 10.0.2502.149 Enabled: false ID: wrc@avast.com
Name: Blur (Formerly DoNotTrackMe) Version: 4.5.1334 Enabled: false ID: donottrackplus@abine.com
Name: Disconnect Version: 3.14.0 Enabled: false ID: 2.0@disconnect.me
Name: Download Manager (S3) Version: 3.07 Enabled: false ID: s3download@statusbar
Name: DuckDuckGo Plus Version: 0.4.6 Enabled: false ID: jid1-ZAdIEUB7XOzOJw@jetpack
Name: EPUBReader Version: 1.4.2.6 Enabled: false ID: {5384767E-00D9-40E9-B72F-9CC39D655D6F}
Name: Ghostery Version: 5.4.1 Enabled: false ID: firefox@ghostery.com
Name: HTTP Nowhere Version: 2.1.0 Enabled: false ID: http-nowhere@cwilper.github.com
Name: HTTPS-Everywhere Version: 4.0.2 Enabled: false ID: https-everywhere@eff.org
Name: LastPass Version: 3.1.1 Enabled: false ID: support@lastpass.com
Name: NoScript Version: 2.6.9.9 Enabled: false ID: {73a6fe31-595d-460b-a920-fcc0f8843232}
Name: Redirect Cleaner Version: 3.0.0 Enabled: false ID: redirectcleaner@example.net
Name: Session Manager Version: 0.8.1.6 Enabled: false ID: {1280606b-2510-4fe0-97ef-9b5a22eafe30}
Name: Tumblr Savior Version: 0.4.13 Enabled: false ID: jid1-W5guVoyeUR0uBg@jetpack
Name: XKit Version: 7.4.4 Enabled: false ID: xkit@studioxenix.com
Graphics
Adapter Description: NVIDIA GeForce GTX 470 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1280 Device ID: 0x06cd DirectWrite Enabled: false (6.2.9200.16492) Driver Date: 11-12-2014 Driver Version: 9.18.13.4475 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 00000000 Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 470 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 276480 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045 browser.startup.homepage_override.buildID: 20141126041045 browser.startup.homepage_override.mstone: 34.0.5 dom.mozApps.used: true extensions.lastAppVersion: 34.0.5 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-gmpopenh264.lastUpdate: 1417764519 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1419086761 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1419087909 places.history.expiration.transient_current_max_pages: 21667 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1417777273 toolkit.startup.recent_crashes: 3
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7
NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC
NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC
NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC
NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2
Experimental Features
Chosen solution
You can try to disable OMTC and leave hardware acceleration in Firefox enabled.
- about:config page: layers.offmainthreadcomposition.enabled = false
You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
- https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
All Replies (1)
Chosen Solution
You can try to disable OMTC and leave hardware acceleration in Firefox enabled.
- about:config page: layers.offmainthreadcomposition.enabled = false
You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.