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Every time I down load firefox (33.0.2) it crshes when I try to open it.

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  • Last reply by cor-el

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Firefox crashed and would not open. I read article about uninstalling it and re-downloading it. I did this several times and every time I try to open it it crashes. How hcan I reinstall firefox and get it to work.

Firefox crashed and would not open. I read article about uninstalling it and re-downloading it. I did this several times and every time I try to open it it crashes. How hcan I reinstall firefox and get it to work.

All Replies (3)

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Hey,

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

Curtis Parfitt-Ford Mozilla Support

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Start Firefox in Safe Mode by holding down the <Shift/Options> key, and then starting Firefox. Does that work?

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Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.