Thunderbird Community Forum

Thunderbird was updating when we lost power. When power was restored, Thunderbird would not start and gave me the following message:

Procedure ENTRY POINT ??1SOUNDTOUCH@SOUNDTOUCH@UAE@XZ could not be located in the DYNAMIC LINK LIBRARY C:\Program Files (x86)\MOZILLA THUNDERBIRD\XUL.811

This message was followed by: couldn't load xpcom

When running Thunderbird 115.13.0 (64-bit) on Linux, and using a custom button for Whatsapp or other site. Is there a way to store the login credentials for that site and in Thunderbird? This is for ease of logging in. As after searching I have not found anything on this topic.

In Outlook, when I navigate to a folder and reply to an email in that folder, the email I send is automatically categorised into that folder, and no other copy appears elsewhere (such as in the 'Sent' folder).

Is this behaviour natively possible in Thunderbird without resorting to an add-on?

I realise there is the option to 'Place replies in the folder of the message being replied to' in the 'Copies & Folders' settings of the email account, but this places a second copy in the 'Sent' folder. I tried experimenting with the radio button options '"Sent" Folder on' and 'Other' in the same settings section, but no combination seems to place one and only one email corresponding to the email I sent in the folder I emailed from without creating a copy in the 'Sent' folder of the account.

Background: I have two PC's accessing profiles and data on an NAS device. Automatic upgrade to TB 128 went fine on laptop, but on desktop (which installed after laptop), TB did not find the desktop profile (I think--it displayed the create a new account screen when it started). I manually added accounts and pointed them to Local Storage location on NAS. Had to re-enter some settings (e.g. incoming email notification), but all seems okay on email side.

However, my calendar and tasks do not display. I use a local calendar, plus Google, which was not showing in 128. Added Google and it works fine, but local events and todos do not display. I located the local.sqlite file in my desktop profile and viewed it with DB Browser utility. I can see tables and I can find both event and todo data. I restored a backup from before the upgrade, but still no events/todos in TB (the backup file shows events/todos using the utility).

Any advice on next steps to fix this? Thanks.

when i click 'get messages' the bottom bar says [e.g.] downloading 9 messages, but only 6 show up in my inbox. i looked in all the other folders and they don't show any new stuff. i use TB on 3 different popmail accounts and this started happening ~ a month ago on all 3.

win10pro TB 115.13.0 (64-bit)

I created an email account with some errors evidently. I need to remove it . Now that I know more about this account I do NOT plan to attempt to use it. I cannot find anything in the menus to delete the account.

Windows 10, ESET antivirus, Thunderbird 129.0b6 . POP account I have two email accounts in Thunderbird, I opened Thunderbird and discovered that in one account the body(message) of many emails were blank. After reviewing the support pages I saw that someone with a similar issue was instructed to select "Repair" folder to fix it. I tried this and now there are no emails or headers showing in my inbox. I can go to the webmail and see them and see them on my cell phone but not in Thunderbird. Any hep would be greatly appreciated.

TB 128.0.1esr (64-bit), updated a couple of days ago, highlights the destination folder so faintly when I drag and drop an email from another folder that it's hard to be sure I've selected the right folder. Until now the highlighting has been prominent so drag-and-drop went much faster.

Is this hard-wired in the app? I checked the settings menus and don't find a user preference for controlling this highlighting.

Included is a screenshot of the most recent error message generated when I started up Thunderbird. This was requested by an email sent in response to my original request (below).

I will repeat ... I want to speak with someone DIRECTLY. That is much, much faster than the back and forth via email, and cuts down on lots of the misdirection and misunderstandings that occur.

I have a lot more info that may or may not be valuable to trouble shooting this issue. That can become clear with a phone call.

If this gets too frustrating attempting to get direct support via phone, I will likely just eventually give up and assume what I will assume.

I'd rather remain a Thunderbird user and restart my contributions supporting your awesome effort.

Scott [edited phone# from community support forum]

• * * * * Earlier request below * * * *

I used to be a Thunderbird user, and donated every year. I stopped last year because GoDaddy updated their email servers, and my Thunderbird stopped being able to log in. I called GoDaddy support (~ Nov 2023) about it, and while they had a year or so earlier been able to help me with Thunderbird login, at the time (~ Nov 2023) they no longer had anyone who understood Thunderbird very well.

Since then I have only accessed GoDaddy email via my Firefox browser. However, I want to get back to using Thunderbird.

I want to work with someone from Thunderbird interactively over the phone to achieve a successful login and integration with the GoDaddy email server using my Thunderbird application.

I am running Windows 10 on a DELL laptop. GoDaddy email server is Microsoft 365.

I am fairly technically competent, and so I can be quick on the phone to verify all is working well. If successful, I will send a donation to Thunderbird within 24 hours.

Please respond personally. Automated responses are generally fairly irritating, because they often don't answer the issues I am having. You know what I mean.

Looking forward to hearing from you. Please send a phone number that I can call. Or you can text me or reach me at [edited phone# from community support forum]

Thanks much,

Scott

Thunderbird is telling me I have 13 new and unread emails. I have zero new and unread mails. I have looked in my ISP's email program and all of my emails are read. None are new. Is there some issue going on all of a sudden? It's very confusing.

Mozilla Thunderbird email password manager is not working will not automatically log me in after the last update will not hold a checkmark in the automatic logging

After reboot my composition screen is very messed up. For one thing it's missing the "send" button, and the usual instructions (click on "view", then "toolbars", then "composition" do not fix it.

I've restarted Thunderbird and re-rebooted and the problem persists.

Screenshot attached.

Every e mail in my in box, sent folder and trash folder has been deleted. Any e mail I download and open is immediately deleted from my in box. This just started yesterday. I have made no changes to my settings.

Just updated to Thunderbird Nebula 128.0.1esr on Windows 11 and my calendars are all empty now. I have Google and Exchange (via OWL extension) calendars that have worked flawlessly up until this update, but all show no events in Thunderbird. No other changes have been made and the calendars appear populated in other applications.

Edit: Seems to have fixed itself after a reboot/on a different network. Still 128.0.1

So yesterday everything was working fine, today Thunderbird is dead.

I run my own mail server. It's using a self signed certificate which never was a problem before - and I'm not sure it's the source of the problem now. When I click the "Get Messages" button, nothing happens. I'm not getting an error pop-up, nor an error message in the status bar at the bottom. Nothing happens. However, if I look in my mail server's log file, I see this appear:

2024-08-04T17:47:14.983935+02:00 enterprise dovecot: pop3-login: Disconnected: Connection closed (no auth attempts in 0 secs): user=<>, rip=<my ip address>, lip=<server's ip address>, TLS, session=<7SV7ed0eXTTVSYV6>

It doesn't matter if I try to retrieve mail through POP or IMAP. The exact same thing happens. It's not the mail server. I have another mail client and it is able to retrieve my mails just fine.

I deleted the account's passwords. Didn't help. I removed the Certificates. Didn't help.

So what's going on here?

Windows 11. Thunderbird was working fine and suddenly stopped downloading messages from yahoo.com. They are in my Yahoo mail account but Thunderbird says "processing" and sometimes "no new messages." I can send messages just fine.

Hi All, I'm using Thunderbird to manage Apple and Outlook emails. When I logged in this morning all my folders under the apple ID have disappeared. They still exist in webmail but not in the program. Cant work how to fix this. Any help would be greatly appreciated. Thanks Andrew

Is there a way to create an Event / Task in Thunderbird Calendar so that it is in a box which I can assign a color to for each event (T-Bird.jpg). I have attached a screen shot of what I would like to do vs how Thunderbird looks now. (T-Bird 1. jpg.