Firefox Community Forum

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

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Hi there,

I'm sorry to hear you're having trouble accessing [website name] on Firefox. Here are a few steps you can try to resolve the issue:

Clear Cache and Cookies: Sometimes, old cache and cookies can cause problems with loading websites. Go to Firefox’s menu, select "Settings," then navigate to "Privacy & Security," and under "Cookies and Site Data," click "Clear Data."

Check for Extensions: Some extensions might interfere with website functionality. Try disabling your extensions one by one to see if any of them are causing the issue. You can do this by going to the menu, selecting "Add-ons and themes," and then disabling each extension.

Update Firefox: Ensure you’re using the latest version of Firefox. Updates often include bug fixes and improvements that might resolve your issue. Check for updates by going to the menu, selecting "Help," and then "About Firefox."

Disable Hardware Acceleration: Occasionally, hardware acceleration can cause display issues. Go to the menu, select "Settings," then "General," scroll down to "Performance," and uncheck "Use recommended performance settings." You can then uncheck "Use hardware acceleration when available."

Try Safe Mode: Firefox’s Safe Mode can help determine if the problem is related to your current settings or extensions. Restart Firefox in Safe Mode by going to the menu, selecting "Help," and then "Restart with Add-ons Disabled."

Check for Known Issues: Sometimes, there are known compatibility issues or bugs with specific websites. Check the Firefox Support site or forums to see if others are experiencing similar issues with [website name].

Try a Fresh Profile: Creating a new Firefox profile can help if there are issues with your current profile. You can create a new profile by typing about: profiles in the address bar and following the instructions.

If you’ve tried all these steps and the issue persists, please provide more details about the problem you’re experiencing, such as error messages or specific parts of the site that aren’t working. This information can help further diagnose the issue. [[click here|https://beyondgroup.ae/]].

Regular UK Based Firefox user since long time. I changed my broadband provider from BT to Sky. Since then unable to connect to Internet using firefox. I was facing the issue with Firefox 128.0.3 and today I downloaded firefox 129.0 and the issue continues. When I put any URL I get a "Server not found" message. It is even there for firefox.com site

On Weddnesday evening I switched on my desktop computer and was ligging into an on line drawing classsite which would give me access to a Class on Zoom when notification of an update for Firefox appeared on the screen. I think the message was that the update would be downloaded and then the computer would do a restart. I think the download occurred but not the restart. I was then logged onto the site and clicked to join the class. I was only on about 20 minutes as Zoom kept dropping outto the zoom login screen. After this happened about 5 times I gave up and switched the computer off. On Monday I logged onto aother zoom class via the came site and againthe Zoom class kept dropping me out to the login screen although a couple of times it went back in on its own. I have contacted the Zoom Help and seemed to be typing to a badly programmed AI robot and could not get it to understand I didn't want to know about setting up my mic and camera. Please be warned I'm retired and not good with electrons and IT speak etc.

For years I had my Firefox sync working fine between Win10 PC, Android and several Win10 laptops. However yesterday I installed Windows 11 on the same PC I have Windows 10 (bought new disk) just to have a fresh install. Started with installing firefox - and here when problems begin. It couldn't let me log in into Sync, I was being immediately logged out ("Account disconnected"). Somehow I managed to log in, but then all my previous data was erased (passwords, bookmarks). I thought ok, maybe later it's gonna sync. Started installing extensions, saved one password. When trying to sync tabs with Android phone it didn't work, it couldn't see any tabs (but it could share tabs between devices!). On Android I still have old passwords and bookmarks saved, same as on old Win10 (on which I got logged out). Alright - it didn't sync after restart so I removed Firefox profile on machine, started again with logging in - and it synced only ONE password that I saved previously on same Win11 machine, with extensions I freshly installed back then. So it saved to sync improper data, forgetting about old? Logged out from all of my machines in Firefox Account. Now I'm back to my original machine on Windows 10. And what? I can't log in! Same error as on Win11 after install - "Account disconnected". Checked about:sync-log and found error logs - pasted into "Troubleshooting information" of this post.

Thanks

Just would like to check if there are a feature of "Using Windows Hello when filling password" to provide second factor of authentication, honestly its amazing feature exist in chrome, and seeking for it in my favorite browser Mozilla :)

How do I change the order links open in new tabs? So far I've only found two orders they open in: X, X, O, X Using the above as an example, O will serve as the active tab that multiple links are being opened from. The only two orders I have found tabs will open on desktop are as follows: X, X, O, X, 1, 2, 3, 4 X, X, O, 1, 2, 3, 4, X But the order I am looking to achieve is the same order that the mobile app opens links in which is as follows: X, X, O, 4, 3, 2, 1, X I have already tried all combinations of the advanced settings "browser.tabs.insertAfterCurrent" and "browser.tabs.insertRelatedAfterCurrent" but still have not been able to achieve the desired order.

Hello,

I’m encountering an HTTP 500 Internal Server Error on a custom web application that I’ve been developing. The error occurs intermittently and is not tied to any specific action or user input. I’ve checked the server logs and they show generic error messages without much detail.

Here’s what I’ve tried so far:

Checked server resource utilization and logs Reviewed application code for potential issues Verified database connections and configurations Despite these efforts, the issue persists. I’m looking for advanced troubleshooting tips or any specific tools that can help diagnose and resolve this issue. Screenshots and log excerpts are attached for further context.

Any insights or recommendations would be greatly appreciated!

Thanks in advance.