Preguntar por incidencia abierta a soporte mozilla el 17/05/2024

Abri una incidencia y no he recibido contestacion, tengo un codigo de ticket 149397, se me mando este mail. Hello, Thank you for reaching out to us. We’ve received your s… (மேலும் படிக்க)

Abri una incidencia y no he recibido contestacion, tengo un codigo de ticket 149397, se me mando este mail. Hello, Thank you for reaching out to us. We’ve received your support request and opened a ticket (149397). We are processing your request. We appreciate our subscribers and will make every effort to get back to you within 2 business days.

Asked by acerdafe 2 மணி நேரத்திற்கு முன்பு

Firefox Screenshot Title Issue

When I used to take screenshots, they would be automatically named with the date, time, and part of the text captured regardless of language. A few days ago and with no r… (மேலும் படிக்க)

When I used to take screenshots, they would be automatically named with the date, time, and part of the text captured regardless of language. A few days ago and with no reason I can discern, it now saves any non-English screenshots with something like this "Screenshot 2024-06-23 a[...].png" instead of "Screenshot 2024-06-22 at 08-02-28 Politics Policy Polit[...].png" (usual for English text and what I used to get with all languages).

Which means I have to manually rename screenshots. Does anyone know how I can fix this because I am working on a project with lots of screenshots for topics from different languages?

Asked by AA 3 நாட்கள் முன்பு

Last reply by glennheaton1 3 மணி நேரத்திற்கு முன்பு

Poor quality of live video in Picture in Picture (PiP) mode in Firefox

My laptop uses Window 11. On the web Bet365, I view live streams video by Picture in Picture mode of Firefox (hotkey: Ctrl+Shift+]) and see that the quality of video is v… (மேலும் படிக்க)

My laptop uses Window 11. On the web Bet365, I view live streams video by Picture in Picture mode of Firefox (hotkey: Ctrl+Shift+]) and see that the quality of video is very bad. I tested with Chrome and didn't see this issue. Is there any way to improve video quality of Firefox Picture in Picture mode?

Thanks!

Asked by tailevn 4 மணி நேரத்திற்கு முன்பு

Automatic translation of websites into Russian

Hello! I have the latest version of the Mozilla browser installed. The entire interface is installed in Russian. Mozila has a service for automatically translating websit… (மேலும் படிக்க)

Hello! I have the latest version of the Mozilla browser installed. The entire interface is installed in Russian. Mozila has a service for automatically translating website content into other languages. Unfortunately, the set of languages ​​does not include Russian, so that I could automatically translate information from sites, for example in Spanish, into Russian and read such information. In the settings I found a function to switch the language translation, but unfortunately there is no Russian language again. Please tell me how can I set up such a translation? Or is there no such service at all for the Russian language?

Asked by Valerii Barakovskii 5 மணி நேரத்திற்கு முன்பு

Issue with extensions

There is an issue with 3 extensions: 1. Briskine. 2. Simple Gmail notes. 3. Boomerang. This issue is taking place only when Briskine is active and only on Firefox. Whe… (மேலும் படிக்க)

There is an issue with 3 extensions: 1. Briskine. 2. Simple Gmail notes. 3. Boomerang. This issue is taking place only when Briskine is active and only on Firefox.

When Briskine is active Simple Gmail notes does not display at all. Boomerang does not display correctly so there is no access to the full screen and options.

This only happens with Firefox, not with Chrome or Edge. Also, it is a know issue that's been going on for a while. I wish it could be fixed. Thank you Adam [removed phone# and email from public support forum]

Asked by Adam C 20 மணி நேரத்திற்கு முன்பு

Last reply by James 5 மணி நேரத்திற்கு முன்பு

Zeus.2020 Trojan

Every time I open Firefox I get 3 pop up windows. 1. System is infected! Click here to scan and clean. Via.qowin.co.in 2. McAfee: System Alert! Click here to fix the er… (மேலும் படிக்க)

Every time I open Firefox I get 3 pop up windows. 1. System is infected! Click here to scan and clean. Via.qowin.co.in 2. McAfee: System Alert! Click here to fix the error Via.qowin.co.in 3.McAfee: ZEUS.2020 Trojan detected Click here to delete the virus Via.qowin.co.in

I deleted McAfee. I cleared the cache. When Firefox opens it opens to qowin.co.in

How do I fix this?

Asked by don.begezda 10 மணி நேரத்திற்கு முன்பு

Last reply by James 10 மணி நேரத்திற்கு முன்பு

unwanted shortcuts on "new tab" in firefox browser

how are shortcuts created on my "new tab" home page in firefox browser. I used to be able to create the shortcuts I wanted, not random shortcuts that I might have visited… (மேலும் படிக்க)

how are shortcuts created on my "new tab" home page in firefox browser. I used to be able to create the shortcuts I wanted, not random shortcuts that I might have visited once. Now shortcuts appear that I don't want. I know I can remove them by dismissing them but I should not get them in the first place. Please help.

Asked by mdsjsb 21 மணி நேரத்திற்கு முன்பு

Last reply by cor-el 10 மணி நேரத்திற்கு முன்பு

Need to know what is this update.exe

When im starting my computer, suddenly this program with old firefox logo auto starting on windows taskbar, i cant open(maximize) it....when i hover to that old firefox l… (மேலும் படிக்க)

When im starting my computer, suddenly this program with old firefox logo auto starting on windows taskbar, i cant open(maximize) it....when i hover to that old firefox logo, it just shows random text......

If i'm opening task manager, that program or something is in C:\Program Files (x86)\Common Files\AlphaPress under the name update.exe.....i alrd close that program, delete that, and running malwarebytes, but didnt find any threat.....If u can reassure me that it wasnt dangerous malware or anything....maybe some real firefox update?

Asked by strayerwolf 10 மணி நேரத்திற்கு முன்பு

Last reply by jonzn4SUSE 10 மணி நேரத்திற்கு முன்பு

YouTube link text overlaps with “Translate this page”

When I search for a Hebrew-language video on Firefox the resulting link text overlaps with the English text “Translate this page” for all YouTube videos. I don’t want any… (மேலும் படிக்க)

When I search for a Hebrew-language video on Firefox the resulting link text overlaps with the English text “Translate this page” for all YouTube videos. I don’t want any page translated and my Firefox Translation settings include no languages. The overlap only occurs on YouTube video links. How can I get rid of the “Translate this page” text? Thanks.

Asked by groucho43 1 நாள் முன்பு

Last reply by cor-el 13 மணி நேரத்திற்கு முன்பு

Profile switching

I recently switched from windows to Linux, and was using it for 3 months now. It was due to window recall Feature. But still i was using chrome as default and daily brows… (மேலும் படிக்க)

I recently switched from windows to Linux, and was using it for 3 months now. It was due to window recall Feature. But still i was using chrome as default and daily browser. I wanted to explore firefox, its great actually, except 2 things which might need me to switch back to chrome or brave.

1. it don't have fu**king Profile switch, I mean i use 11 Profiles On Chrome, most people still use 2-4 profiles, how can we move to a browser that dont support profiles. I know we can add profiles by "about:Profiles" I tried it. It worked but guess what? To switch profile i have to manually go to that page to launch it. So much time consuming and frustrating. Why not simply add a btn on profile pic like chrome to switch profiles?

2. Add-ons is good thing, but there should be a way to install things from chrome web store, i not found any.

If firefox can fix these two things firefox can simply grow back to 30+ % market share, but if not people will just test l;like me and go.

Asked by Amanullah 13 மணி நேரத்திற்கு முன்பு

Website logging issue in firfox

When attempting to log into my website admin using Firefox, I am unable to view my saved passwords for all websites such as HVAC, contractors, painting, and golf. How can… (மேலும் படிக்க)

When attempting to log into my website admin using Firefox, I am unable to view my saved passwords for all websites such as HVAC, contractors, painting, and golf. How can I resolve this issue?

If you're unable to see your saved passwords in Firefox for your websites, here are a few steps you can try to resolve the issue:

Check Firefox Settings:

Open Firefox and click on the menu button (three horizontal lines) in the top-right corner. Select "Preferences" (on macOS) or "Options" (on Windows/Linux). Go to the "Privacy & Security" panel. Scroll down to the "Logins and Passwords" section. Ensure that the "Remember logins and passwords for websites" option is checked. View Saved Passwords:

In the same "Logins and Passwords" section, click on "Saved Logins...". This will open a new window/tab with a list of all saved usernames and passwords. Clear Private Data:

Sometimes clearing your browsing history and cookies can resolve issues with saved passwords not appearing correctly. Go back to the Firefox menu, choose "Preferences" or "Options", then select "Privacy & Security". Scroll down to the "Cookies and Site Data" section and click on "Clear Data...". Make sure "Cookies and Site Data" and "Cached Web Content" are selected, then click "Clear". Update Firefox:

Ensure you are using the latest version of Firefox. Updates often include bug fixes and improvements that can resolve such issues. Check Password Manager Settings:

If you use a third-party password manager or Firefox's built-in password manager, make sure it's enabled and functioning correctly. Extensions/Add-ons:

Disable any extensions or add-ons that might interfere with password saving or autofill features. Reset Firefox Settings:

As a last resort, you can reset Firefox to its default settings. This will disable extensions and reset other settings. Go to the Firefox menu, choose "Help", and then "Troubleshooting Information". Click on "Refresh Firefox" to reset. If these steps don't resolve the issue, there may be a more specific problem with your Firefox profile or installation that could require more advanced troubleshooting.

Asked by bestpathinc 16 மணி நேரத்திற்கு முன்பு

browser

I had my hp warranty service do everything you told me to do the Fire Fox browser is still the same the screns dont change & slide bar dont work right use to work … (மேலும் படிக்க)

I had my hp warranty service do everything you told me to do the Fire Fox browser is still the same the screns dont change & slide bar dont work right use to work good been doing this for 2 months your updates messed it up its your website crome works good please fix it

Asked by raledj 17 மணி நேரத்திற்கு முன்பு

share menu options

where are share menu options? I can save a file to dropbox (which I don't use) but not to files. can share to walmart - really? very frustrating

Asked by packrat11 20 மணி நேரத்திற்கு முன்பு

Size of search suggestions in adress bar

the size of the offered tabs became too huge in the address bar. Something happened in my browser and it reset all the settings. How can I reduce their size? They take up… (மேலும் படிக்க)

the size of the offered tabs became too huge in the address bar. Something happened in my browser and it reset all the settings. How can I reduce their size? They take up half of the browser screen

Asked by John Denver 1 நாள் முன்பு

Spell checking does not show and recognize language despite installed language pack

Hello, I have a problem with the languages/dictionaries in Firefox (Linux) and would appreciate some help. Currently the German language is not recognized in the spell c… (மேலும் படிக்க)

Hello, I have a problem with the languages/dictionaries in Firefox (Linux) and would appreciate some help.

Currently the German language is not recognized in the spell checker or is apparently not available.

When I click on the context menu in a language field (right mouse button), only "Englisch (Vereinigte...." is displayed under "Sprachen" (which is "Languages" in the english menu).

However, the German language pack is apparently installed, because when I click on the link to add it in the context menu, the language extension for German already says "remove".

I would also be happy to provide pictures.

Incidentally, the interface in Firefox is already correctly in German.

Deleting cookies, restarting Firefox and restarting the system have unfortunately not helped.

Can anyone help me, I'm getting desperate?

Thank you very much!

Translated with DeepL.com (free version)

Asked by hha7qy25v1w 1 நாள் முன்பு

Can't open G-mail account on Firefox

I have several g-mail accounts that I used to open on Firefox - until yesterday. Now I'm getting a silly message below: We've detected a problem with your cookie settin… (மேலும் படிக்க)

I have several g-mail accounts that I used to open on Firefox - until yesterday. Now I'm getting a silly message below:

We've detected a problem with your cookie settings. Enable cookies

Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions. Clear cache and cookies

If you have cookies enabled but are still having trouble, clear your browser's cache and cookies. Adjust your privacy settings

If clearing your cache and cookies doesn't resolve the problem, try adjusting your browser's privacy settings. If your settings are on high, manually add www.google.com to your list of allowed sites. Learn more

I'm working on ASUS, on Windows 86bit. If I reboot my PC g-mail works again for a couple of hours. I have no problem accessing my g-mail accounts from Chrome.

Any help? Thank you all Marina

Asked by Marina Kimak 1 நாள் முன்பு

Last reply by jonzn4SUSE 1 நாள் முன்பு