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Ancestry Advanced Imaging is not loading

  • 1 பதிலளி
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 2 views
  • Last reply by the-edmeister

Famagusta
Famagusta
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When I search Census records on Ancestry.co.uk I am asked if I would like to upgrade to Ancestry's Advanced Imaging but it will not download and says it is not compatible with Firefox. Is there any way around this?

When I search Census records on Ancestry.co.uk I am asked if I would like to upgrade to Ancestry's Advanced Imaging but it will not download and says it is not compatible with Firefox. Is there any way around this?

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
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Ancestry.com needs a special image viewer plugin for Firefox. The manner in which that plugin was installed in earlier versions of Firefox won't work in Firefox 3.6+, so whoever created that plugin would need to re-write that plugin to get it to be able to be installed.

That said, a Firefox user can still install that plugin manually using these instructions.
http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/sab_answer.php?p_faqid=3809&p_sid=lxn4zZWj
Forget the first two paragraphs, use the info under:
How to install the Enhanced Imager Viewer manually in Firefox 3.X

That DLL you need is in this Zip file.
http://c.ancestry.com/Affiliate/Knowledgebase/Images/Ancestry/npImgCtl.zip