Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes on my new pc

  • 5 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 3 views
  • Last reply by SA_Dragon

I have recentlly built a new pc. I have updated windows, graphcs drivewrs and checked that the ram is good. I have submitedn the crash log: bp-c292b4b1-dbec-41f5-a25f-5823f0231202

I have recentlly built a new pc. I have updated windows, graphcs drivewrs and checked that the ram is good. I have submitedn the crash log: bp-c292b4b1-dbec-41f5-a25f-5823f0231202

தீர்வு தேர்ந்தெடுக்கப்பட்டது

I am using windows 10 Home

The crash happened in Safe Mode to.

And I am not running any extra security software that I am aware of.

That said every time I run check for updates in Windows it downloads and reinstalls this:

Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.401.1565.0) - Current Channel (Broad)

Then It says up to date, but if I restart my system it repeats again.

Read this answer in context 👍 1

All Replies (5)

Windows Home or Pro version? If pro, try this tool to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

Do you have the same issue with Firefox in Safe Mode?

Besides Windows Defender, what security software are you running?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

I am using windows 10 Home

The crash happened in Safe Mode to.

And I am not running any extra security software that I am aware of.

That said every time I run check for updates in Windows it downloads and reinstalls this:

Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.401.1565.0) - Current Channel (Broad)

Then It says up to date, but if I restart my system it repeats again.

How about under a different user account? Where did you get Firefox from? Try a different version and make sure to install in a different directory than your current install. https://www.mozilla.org/en-US/firefox/channel/desktop/?reason=manual-update#nightly

Did you transfer data from the old PC to the new device ?

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

I transferred Firefox from my C drive to another one. I am guessing the program files in C drive needed some kind of permission too read from which my Firefox did not give/get.