Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I lost my bookmarks after someone logged in to my account, How do I recover them?

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 23 views
  • Last reply by FredMcD

I lost all my bookmarks after someone logged in to my account and they even changed my password also they switched my primary mail as my secondary mail. I managed to change my password and gain back access to my account. They changed my password and my bookmarks were gone now, I've saved my important notes, lectures and classes. I have recovery keys of my account and all proofs that the account belongs to me. Please help me with this. Thank You!

I lost all my bookmarks after '''someone logged in''' to my account and they even '''changed my password''' also they '''switched my primary mail as my secondary mail'''. I managed to change my password and gain back access to my account. They changed my password and '''my bookmarks were gone now''', I've saved my important notes, lectures and classes. I have recovery keys of my account and all proofs that the account belongs to me. Please help me with this. '''Thank You!'''

All Replies (1)

Unless you have a backup somewhere . . . .


Resetting the sync password, or changing its e-mail will remove all data from the servers. The username and password are used to create the encryption.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Note: Only the data on the servers is cleared. The profile data is not changed or removed.