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"Not Signed In" MSG on next selected file when after first file OK when downloading from Google Drive
I'm using FF 76.0.1 on a Win10 platform. For testing, I've uploaded a folder that contain multiple MP4's to my Google Drive. I then Share this drive with my other email. I then want to download the content of these multiple files to a hard drive folder. Doing this to test how Download works for Google drive.
I open my received email and see the Shared invite. I log into my Google account and select the first file to download (using RT click and Download into a selected directory). A Save-As folder box opens. Everything works with the file downloading ultimately as a *.mp4 file. When I go back to the Google drive and attempt to down load a second file, I get the following pop up message...
- You are Not signed in - You are signed out. Sign back in, the click 'Retry'....there is a Retry box.
The Sign back in (in the msg) does not work, nor does the Retry box! All that happens is the box refreshes.
What I end up doing is to close the Google My drive TAB, and re-select the invite email message. This opens a new tab again that points to my shared folder. I then select my 2nd file, and download..everything works. Now when I try a 3rd file, I end up getting the same Msg again and need to close the Tab and reload from the email the Google drive.
I have turned off any AD blocker on the Google drive. It's almost something is in a cookie or cache. I don't want to constantly have to reset any of these every time. Tried once, and made no difference. Any Idea, maybe something in the FF Settings?
What I want is to be able to repeatedly pick and download files from Google to my selected folder without having to re-select the email invite. I also notice, that on the second try, I don't get asked for my Google ID/Pass like I did the first time. It's like I was sent to a third party site (Save-as pop up box) and cannot come back to the folder listing. It would be nice if the Save-As location could be reused from the previous Save with a check box.
All Replies (1)
Please ignore spam replies about third-party support you may have received earlier and do not call a supplied phone number or send email.
This is the official support forum and we do not supply support by phone.
Are you using any extension that deals with cookies ?
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" for websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Safe Mode start window