Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After updating IMAP & SMTP servers, Thunderbird still searches and fails to connect to old one

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 18 views
  • Last reply by Martin

Martin
Martin
more options

My mail server has changed from lets call it 'old-server.server.com' to 'new-server.server.com'. I updated the IMAP and SMTP server information. At the bottom of the screen I get the message connecting to new-server.server.com, and then an error connection to old-server.server.com has timed out. I was expecting to get a password error, so I can update the password. When I look in saved passwords there are none there. Thunderbird has worked really well for me for many years before this - hopefully someone can help get it working again. I am on version 68.3.1

My mail server has changed from lets call it 'old-server.server.com' to 'new-server.server.com'. I updated the IMAP and SMTP server information. At the bottom of the screen I get the message connecting to new-server.server.com, and then an error connection to old-server.server.com has timed out. I was expecting to get a password error, so I can update the password. When I look in saved passwords there are none there. Thunderbird has worked really well for me for many years before this - hopefully someone can help get it working again. I am on version 68.3.1

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

maybe have a look in the troubleshooting information on the help menu. It has details of all accounts. Perhaps you have more than one in Thunderbird.

Martin
Martin கேள்வியின் உரிமையாளர்
more options

Thanks. I've been through troubleshooting. And I only have one email account.

I have 2 possible ideas:

1) can I create an entry in Saved Passwords? What is the syntax for IMAP and SMTP passwords? Can someone post an example?

2) A more 'nuclear option' - If I were to un-install and re-install Thunderbird, would the email folders remain and reconnect? Or does un-install also delete folders - I store emails on my computer?

Thanks