Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't sign on to primary account email

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by CinnamonG

I can't sign in to my Firefox account because I no longer have access to my primary account email. I have a secondary account email but when I try to use it to sign in I get the message "Primary account email required for sign-in". What's the point of a secondary account email in that case?

I can't sign in to my Firefox account because I no longer have access to my primary account email. I have a secondary account email but when I try to use it to sign in I get the message "Primary account email required for sign-in". What's the point of a secondary account email in that case?

All Replies (2)

Can't sign in to the Firefox account using your old (primary) email address and then change the primary email address on the settings page?


In case of issues try to log in to the Firefox Account via this website.

No because Firefox sends a verification message to the email address which I no longer have access to