Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

When I try to log on to gmail IMAP account, I can't get past the screen that asks for my email address.

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by Wayne Mery

Shiloh58
Shiloh58
more options

This just started today. I have a IMAP gmail account using my own domain. When I launch Thunderbird a dialog window pops up that is prefilled with my email address and a blue 'NEXT' button. I have been setting up accounts regularly and have seen this screen many times. I click on the 'NEXT' button and nothing happens. My other email account works just fine. That one is a Zoho account.

This just started today. I have a IMAP gmail account using my own domain. When I launch Thunderbird a dialog window pops up that is prefilled with my email address and a blue 'NEXT' button. I have been setting up accounts regularly and have seen this screen many times. I click on the 'NEXT' button and nothing happens. My other email account works just fine. That one is a Zoho account.

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

What version of Thunderbird are you running?

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator
more options

Probably the old version. 52.2.1 should not have this issue. If it does, please file a new support request