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Firefox crashes

Firefox crashes at launch, in both normal and safe modes

Firefox crashes at launch, in both normal and safe modes

All Replies (5)

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

011427C5-5AF8-4F31-A03C-20048BAA5406 6/21/17 8:34 AM 0B43E028-0F3D-4843-8DAF-707585A626C7 6/21/17 8:31 AM D36FF360-4B75-4C0D-BCBB-DCF48865C729 6/21/17 8:31 AM 5E5CD5F4-365D-459B-B385-2D088FB54A5F 6/21/17 8:19 AM 5AA12664-A03E-42B8-A5DD-E68C52F13E6A 6/21/17 8:19 AM E554CBF4-DC19-4EC1-8808-5CEDB51A910F 6/20/17 9:59 PM 594C30EB-BE41-4A0F-949E-DCC6414212E3 6/20/17 9:55 PM 9BD24A3A-C4EF-4C87-AE8C-78437ADA6645 6/20/17 6:58 PM D6B2A6CC-ACD2-46F6-B05E-B73F0A427602 6/20/17 6:58 PM 52F15E4E-97ED-4E3C-8C38-C7BB210011DB 6/20/17 6:58 PM 9528F1A1-54D6-4448-A7EC-E20D3F1BE802 6/20/17 6:58 PM 998DB129-3085-4F89-A6B0-ED819CCB46AF 6/20/17 6:58 PM 1B5ECF0B-A143-4584-B69B-E8AD0927F38E 6/20/17 6:58 PM 62DA3D2C-1D4C-4CD4-B344-CB2B7680B838 6/20/17 6:58 PM 9E611285-0843-49D9-9ECD-1EEE0887286D 6/20/17 6:58 PM 20686454-C0B9-47D0-8464-7676D65AE68C 6/20/17 6:57 PM

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

bp-0f1b39e6-d9e3-4ed7-ad63-9d3eb0170621 6/21/17 2:53 PM bp-17688b8d-f550-4ba9-a6c5-a40ee0170621 6/21/17 2:53 PM bp-b15d88c8-2cd0-4587-8b3d-0e2630170620 6/19/17 10:32 PM bp-ea9888fb-80cb-4176-992b-ab2221170620 6/19/17 10:29 PM bp-21276190-c747-4996-9c74-2ad4b1170620 6/19/17 10:29 PM bp-fef36e8c-f5ec-4dce-9221-ee3eb1170619 6/19/17 1:10 PM bp-5b61dc23-de5b-4b17-9144-9a2761170619 6/19/17 12:32 PM bp-7eca6138-383d-4a17-a755-ab0351170619 6/19/17 12:32 PM bp-2426c6ea-c31e-4133-8c7d-304a72161222 12/22/16 2:18 PM bp-1b4e230c-716c-45e5-a064-7757f2161220 12/19/16 4:00 PM bp-ddfc8033-65c8-4346-8a97-3f00f2161220 12/19/16 4:00 PM bp-73fe817d-3730-4c2f-9120-92bbe2161214 12/14/16 12:23 PM bp-137de2dc-52c4-4b01-98a9-c514d2160808 8/8/16 11:14 AM bp-1d28d6d2-9b34-4372-90ee-4d5042160710 7/10/16 4:26 PM bp-7c38c868-504a-41dc-a6c8-df2142160628 6/28/16 4:53 PM bp-062ecdf2-90c1-48fe-bb41-28a972160409 4/9/16 10:25 AM bp-9352e8be-b13b-495d-a1a3-1dc012160317 3/16/16 9:17 PM

Thank you for the report IDs. I only checked the first 8, all caused by an incompatibility with "MySpeed". There is a MySpeed update to address this that was released in March:

http://www.enounce.com/support-known-issues/ki235

That might not be the latest version now, so you might also try to trigger an update from within the product.