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Firefox crashes
d326e4a6-0e05-4a71-a711-9aa55dacc18f 2/6/2017 11:19 AM bp-42d85cc7-c32f-4e73-9c9e-ca71b2161229 12/29/2016 11:17 AM bp-344082ba-359e-4094-b41b-ad7e32161227 12/27/2016 7:16 AM e2e5a5d5-cc4c-4d78-8e91-355d4255c555 11/22/2016 3:08 PM 14dd17ac-ce2c-4f5d-b603-53d856036cc8 11/11/2016 4:37 PM bp-83ebbbf8-2462-45a4-90ab-ad1ec2160730 7/30/2016 2:08 PM bp-65ab9719-5fb1-4562-a8f2-f3d562160115 1/15/2016 8:35 AM bp-9e520470-fd89-40cf-96cc-e69882151217 12/17/2015 1:21 PM bp-f3f1dd99-c657-4fdc-ad48-3a1472150811
All Replies (6)
Hi
Thank you for your question and for providing those crash ID - really useful and will help us to find a solution.
I have had a look at the reports and it appears the crashed are being caused by the ATI graphics driver on your computer. I recommend you follow the steps in this Microsoft walk-through to fix this issue.
I hope this helps, but if not, please come back here and we can look into a different solution for you.
this did not fix the problem
Hi, try starting Firefox in Safe Mode by holding down Shift when you start it - Diagnose Firefox issues using Troubleshoot Mode.
If Safe Mode didn't help, try updating or disabling Malwarebytes Anti-Exploit.
atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
https://support.mozilla.org/en-US/kb/update-firefox-latest-version 51.0.1
that was for windows 7 not 10
Please check it anyway.