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Firefox crashes

Crash id: bp-e30a46b7-713d-45c4-b16e-4130f2150315

Firefox crashes before it opens.

Crash id: bp-e30a46b7-713d-45c4-b16e-4130f2150315 Firefox crashes before it opens.

All Replies (1)

If you haven't already, could you try starting Firefox in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?