Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Upgraded to Windows 8 and lost everything, is there anyway to recover it?

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by Supersocks

I upgraded to Windows 8 from Windows 7, and prior to the upgrade was informed that everything would be placed in a folder called "Windows.old". I located this folder and found my normal firefox folder. I opened firefox thinking it would be handy dandy but it opened up like it was the first time using it. At this point I knew I would have to do some work to get it back to the way it was, so I searched how I would do this and I fell upon a step by step on your forums that told me to find a profiles folder. I found this profiles folder in the appdata roaming folder http://i.imgur.com/bunQQGx.png...http://i.imgur.com/jcbUiDc.png. I tried using that one but it did not return anything. So I found the one in the appdata/local folder. http://i.imgur.com/Fh8INEF.png (this one was about 3 times the size of the first one, so I thought this had to be it.) and this was inside it. http://i.imgur.com/1cK894m.png and this is inside the "Cache" folder, it is what takes up the majority of the space...http://i.imgur.com/ntVUTRc.png. But this one didn't help either, i followed every step but nothing worked. If someone could help me out, I would be immensely grateful.

I upgraded to Windows 8 from Windows 7, and prior to the upgrade was informed that everything would be placed in a folder called "Windows.old". I located this folder and found my normal firefox folder. I opened firefox thinking it would be handy dandy but it opened up like it was the first time using it. At this point I knew I would have to do some work to get it back to the way it was, so I searched how I would do this and I fell upon a step by step on your forums that told me to find a profiles folder. I found this profiles folder in the appdata roaming folder http://i.imgur.com/bunQQGx.png...http://i.imgur.com/jcbUiDc.png. I tried using that one but it did not return anything. So I found the one in the appdata/local folder. http://i.imgur.com/Fh8INEF.png (this one was about 3 times the size of the first one, so I thought this had to be it.) and this was inside it. http://i.imgur.com/1cK894m.png and this is inside the "Cache" folder, it is what takes up the majority of the space...http://i.imgur.com/ntVUTRc.png. But this one didn't help either, i followed every step but nothing worked. If someone could help me out, I would be immensely grateful.

All Replies (1)

Sorry, the first to links were sorta linked. This is the second link to the inside of the folder. http://i.imgur.com/jcbUiDc.png