Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox error 500 we're sorry but we weren't able to process this request.

  • 3 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by cor-el

firefox error 500 we're sorry but we weren't able to process this request. tried everything like reset firefox,disable all plug in add on extension,re install firefox,delete cookies but getting the same error

firefox error 500 we're sorry but we weren't able to process this request. tried everything like reset firefox,disable all plug in add on extension,re install firefox,delete cookies but getting the same error

All Replies (3)

Please help also tried the malware cleaner

This is an error on the website's end. What site is it happening on?

This issue can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.