![Firefox logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png)
How do I download firefox when it keeps prompting me to reboot but when I do it still won't? have rebooted 6 times now and still can't download.
I had firefox months ago but due to computer problems had to remove it but now I can't redownload it because it keeps prompting me to reboot to complete a previous uninstall but when I allow it to it reboots the computer than nothing happens so I try to download again and it still says reboot have rebooted 6 times and it still won't let me download.
Chosen solution
Uninstalling Firefox on Windows
http://kb.mozillazine.org/Uninstalling_firefox#On_Windows
Delete ALL suggested in the article
Check and tell if its working.
Read this answer in context 👍 0All Replies (5)
Suluhisho teule
Uninstalling Firefox on Windows
http://kb.mozillazine.org/Uninstalling_firefox#On_Windows
Delete ALL suggested in the article
Check and tell if its working.
ok got the support page working again it wasn't letting me read responses I went to the link and removed the finles it said I'm trying to download now it's working thank you very much the uninstall I did months ago left those files that were blocking it thank you
tell me when you have Successfully Completely Installed Firefox.
I completed and am using it now it I went to that link you posted and deleted the files it said and now it is working
To help other users find solutions, please return to this Thread and Sign-in to the forum with your Username and Password:
click on "Solved It" next to the reply ABOVE that BEST solved your question
DO NOT click "Solved It" next to this reply