Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 4.0 will not recognize HP Simplepass identity Protection

  • 1 jibu
  • 8 wana tatizo hili
  • 21 views
  • Last reply by TonyE

more options

I have HP Simplepass Identity Protection (fingerprint password) but when I upgraded to firefox 4.0 it will not recognize it. This is what I get every time I try to use my fingerprint password :

"Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program." I use windows 7

I have HP Simplepass Identity Protection (fingerprint password) but when I upgraded to firefox 4.0 it will not recognize it. This is what I get every time I try to use my fingerprint password : "Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program." I use windows 7

All Replies (1)

more options

The company that make the bioscanner for HP have abandoned it. For more details see https://support.mozilla.com/en-US/questions/799388