Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I go to install the update - it says I don't have permissions to access some of the items, so cannot install. Ihave a MACBook Pro (new). Please help.

  • 1 jibu
  • 11 wana tatizo hili
  • 1 view
  • Last reply by cor-el

anniebartol
anniebartol
more options

See above. When updating the newest version of Firefox - I go to drag the logo into my applications folder and it says "the operation cannot be completed, because you don't have permission to access some of the items". and it will not let the process continue. Can I fix this, so I can install the update?

I have a MAC Version 10.6.4 (it's practically brand new!)

See above. When updating the newest version of Firefox - I go to drag the logo into my applications folder and it says "the operation cannot be completed, because you don't have permission to access some of the items". and it will not let the process continue. Can I fix this, so I can install the update? I have a MAC Version 10.6.4 (it's practically brand new!)

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.