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update has lost all my folders and all older message bodies are missing

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  • Last reply by chris439

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An update to Thunderbird has somehow removed all my inbox sub folders and all remaining messages in my inbox are blank, ie. there is no message body showing for any of my messages.

I tried right button clicking on one of my account's inbox folders and going to properties, repair folder and all my inbox messages for that account prior to about a week ago were removed.

My profile folder still shows as being approx 13Gb in size so hopefully everything is still there. Somehow everything seems to be pretty messed up. About Thunderbird shows I'm running 115.5.2 with a button below to update to 115.6.1.

Does anyone have a suggestion on how to fix this?

An update to Thunderbird has somehow removed all my inbox sub folders and all remaining messages in my inbox are blank, ie. there is no message body showing for any of my messages. I tried right button clicking on one of my account's inbox folders and going to properties, repair folder and all my inbox messages for that account prior to about a week ago were removed. My profile folder still shows as being approx 13Gb in size so hopefully everything is still there. Somehow everything seems to be pretty messed up. About Thunderbird shows I'm running 115.5.2 with a button below to update to 115.6.1. Does anyone have a suggestion on how to fix this?

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If it helps any with a diagnosis, my signature text and image attachment is also missing after the update.