Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Compacting email

  • 5 majibu
  • 0 wana tatizo hili
  • 7 views
  • Last reply by Matt

desertwinds06
desertwinds06
more options

Occasionally upon opening my Thunderbird email program I get the message that Thunderbird needs to compact messages, but when I try to do so I always get a error message that the messages can't be compacted because another program is operating, even though I don't have another program running. So I don't know how to fix the problem. Since installing Thunderbird I don't believe the email has ever been compacted.

Thanks for your help. Nancy

Occasionally upon opening my Thunderbird email program I get the message that Thunderbird needs to compact messages, but when I try to do so I always get a error message that the messages can't be compacted because another program is operating, even though I don't have another program running. So I don't know how to fix the problem. Since installing Thunderbird I don't believe the email has ever been compacted. Thanks for your help. Nancy

All Replies (5)

christ1
christ1
  • Top 10 Contributor
more options

What is your anti-virus software?

desertwinds06
desertwinds06 Mwenye swali
more options

I have a new PC and it has a Windows security program. I don't have another antivirus software. Sorry for the delay replying to your question. I couldn't figure out how to answer and then I lost internet for a few days.

christ1
christ1
  • Top 10 Contributor
more options

Try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.

desertwinds06
desertwinds06 Mwenye swali
more options

I have Windows 11, not 10. How would I start 11 in safe mode with networking enabled? I think maybe I need to not pursue this further since I don't seem to have basic knowledge about how to do things with my computer and it's got to be frustrating for anyone trying to help me remotely.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

desertwinds06 said
I have Windows 11, not 10. How would I start 11 in safe mode with networking enabled?

Go to the link you were provided with and after the third paragraph click in the windows 11 entry to change from windows 10.