Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird

  • 2 majibu
  • 1 ana tatizo hili
  • 2 views
  • Last reply by azisman

azisman
azisman
more options

I have been unable to send or receive emails since yesterday. I contacted Telus and technical support said that the configuration and password were fine and that the problem was with Thunderbird. The message I get when I try to get messages is that Login to server imap.gmail.com with my Telus username failed. How can I solve this problem?

I have been unable to send or receive emails since yesterday. I contacted Telus and technical support said that the configuration and password were fine and that the problem was with Thunderbird. The message I get when I try to get messages is that Login to server imap.gmail.com with my Telus username failed. How can I solve this problem?

Chosen solution

What are your server settings? They should be: imap.gmail.com on 993, smtp.gmail.com on 465; SSL/TLS, OAuth2 authentication, User Name = yourname@telus.net.

Read this answer in context 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Suluhisho teule

What are your server settings? They should be: imap.gmail.com on 993, smtp.gmail.com on 465; SSL/TLS, OAuth2 authentication, User Name = yourname@telus.net.

azisman
azisman Mwenye swali
more options

I double-checked everything and figured out that the problem after all had to do with the password. All fixed now. Thanks.