Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Not receiving family emails in one of the accounts set up in Thunderbird

  • 1 jibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by sfhowes

patrickdowney12
patrickdowney12
more options

Wondered yesterday why we received no family emails. Usually receive 5 or 6 a day - addressed to our email address (gmail account) with cc's to other family members (5).

Logged into gmail directly to see if for some reason they had been put in spam, but found them in the inbox, they just didn't download to Thunderbird. Can't figure out why. Forwarded it to the other account and it downloaded in that account fine. There do not appear to have been any filters created in Mozilla, or in Gmail for that matter.

Any ideas? Prior to yesterday everything was working fine.

Wondered yesterday why we received no family emails. Usually receive 5 or 6 a day - addressed to our email address (gmail account) with cc's to other family members (5). Logged into gmail directly to see if for some reason they had been put in spam, but found them in the inbox, they just didn't download to Thunderbird. Can't figure out why. Forwarded it to the other account and it downloaded in that account fine. There do not appear to have been any filters created in Mozilla, or in Gmail for that matter. Any ideas? Prior to yesterday everything was working fine.

Chosen solution

Check if there is a corrupted message blocking the others.

https://support.mozilla.org/en-US/questions/1301414

Read this answer in context 👍 0

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Suluhisho teule

Check if there is a corrupted message blocking the others.

https://support.mozilla.org/en-US/questions/1301414