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if my sync.account was hacked and i have no recover key
How can i lock old account if it was hacked? I have no recovery key :(
Chosen solution
The current Sync version doesn't use a recovery key (uses a key that is derived from the password) unless you mean recovery codes used by two-factor authentication.
Can't you no longer access the account at all?
Was the Firefox account actually hacked or did you get a message from Firefox Monitor that your email address was compromised?
- https://support.mozilla.org/en-US/kb/firefox-monitor
- https://support.mozilla.org/en-US/kb/firefox-monitor-faq
Note that you should use strong passwords that consist of random characters and never use the same password on more then one website.
Read this answer in context 👍 1All Replies (4)
I would suggest changing the password.
Resetting the sync password, or changing its e-mail, will remove all data from the servers.
This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information
- I've lost my Firefox Sync account information - What to do
- I’ve forgotten, or don't have access to, my Firefox Account email address
Shut down the old sync. Then create a new account.
Note: You should change any login data that might be on the sync.
How can i lock hacked account?
Follow my instructions above.
Suluhisho teule
The current Sync version doesn't use a recovery key (uses a key that is derived from the password) unless you mean recovery codes used by two-factor authentication.
Can't you no longer access the account at all?
Was the Firefox account actually hacked or did you get a message from Firefox Monitor that your email address was compromised?
- https://support.mozilla.org/en-US/kb/firefox-monitor
- https://support.mozilla.org/en-US/kb/firefox-monitor-faq
Note that you should use strong passwords that consist of random characters and never use the same password on more then one website.