![Thunderbird logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2024-02-12-07-36-53-599028_1.png)
I have done a factory reset and have lost my email password. Can you help?
As a result of installing Trusteer on the recommendation of RBS, my computer ceased to function and the only option was to do a factory reset. Although I backed up everything on to discs, I now find that I can't un-zip the data on the discs, so am unable to recover my password for Thunderbird. I know that I have some very important emails to read. What can I do?
Chosen solution
Thunderbird has no password. Your email account with your email provider does and they administer it. Contact them for forgotten passwords.
Read this answer in context 👍 0All Replies (1)
Suluhisho teule
Thunderbird has no password. Your email account with your email provider does and they administer it. Contact them for forgotten passwords.