Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox not saving popup preferences - resets after restart

more options

as above, since the latest 45.0.1 update my popup preferences constantly reset themselves whenever i restart Firefox

Ive tried updating all the plugins but this hasn't made a difference, restarted the PC etc

Ive tried changing the settings from 'remember history' to 'use custom setting' etc but still that gets reset every time i restart Firefox

Ive tried adding the web addresses manually and they all work but again....they get deleted when Firefox restarts

Looked at trying to downgrade to a previous version as this is very annoying!

as above, since the latest 45.0.1 update my popup preferences constantly reset themselves whenever i restart Firefox Ive tried updating all the plugins but this hasn't made a difference, restarted the PC etc Ive tried changing the settings from 'remember history' to 'use custom setting' etc but still that gets reset every time i restart Firefox Ive tried adding the web addresses manually and they all work but again....they get deleted when Firefox restarts Looked at trying to downgrade to a previous version as this is very annoying!

All Replies (15)

more options

What popups are you getting?

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

more options

FredMcD said

What popups are you getting? https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.


trust me i don't have anything like this installed

Ive checked the add ons / plugins etc and there's nothing there that hasn't been there since i started using firefox

i always ad things like yahoo mail ad banner block, adblock plus etc that's all though


as stated this has only been an issue since the latest 45.0.1 update!

more options

FredMcD said

What popups are you getting? https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

also, I'm not getting popups that i don't want.....

i want to save the preferences for the popups that i DO WANT TO ALLOW

Like 'login popup windows' so i click on 'allow popups for X webpage' which add an exception into the list but then if i restart firefox these added exceptions get deleted!!

does my head in

more options

Did you check the link I posted?

more options

yes there was nothing specific to my issue

but there is answers for popups NOT being blocked

more options

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Site Preferences
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
more options

This has never EVER been an issue until the most recent update, all other previous updates performed fine and now all of a sudden this


That setting you have just mentioned is not on, as stated my setting is currently:

Firefox will: Remember History

I did change the settings to:

Firefox will: use custom setting for history

and i only had the following 3 boxes ticked:

Remember my browsing and download history Remember search and form history Accept cookies from sites

more options

But as stated even if i change this setting mentioned above, EVERYTIME i then restart firefox these settings are RESET back again

I cant see why firefox doesn't admit its something to do with their update

more options

here you go, i just added 3 exceptions to allow pop up windows, i then restarted firefox to show that everytime these get wiped

more options

Try to rename/remove the permissions.sqlite file in the Firefox profile folder.

You can use this button to go to the current Firefox profile folder:

more options

Ive just done that, i renamed the file including the letters 'OLD' in the name

restarted firefox, added some popup exceptions, which work fine when im using firefox

restarted firefox and its deleted them just as it did before, so unfortunately this did not work :(

more options

I've just tried it all again but deleting the file instead

that also doesn't work either

more options

still doing this after latest small update, nice to see mozilla being really supportive here........

more options

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Site Preferences
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data

If you use cleanup software like CCleaner then check the settings for the Firefox application.

more options

i don't use any cleaner like that and i don't have the "Clear history when Firefox closes"

any other suggestions