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Firefox 39 update causing glitches on flash based chat sites

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  • 2 wana tatizo hili
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  • Last reply by Brian

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Previously I was having problems with not being able to scroll on Flash based chat sites (problem still exists). The Firefox 39 update just installed and now the same Flash based chat sites are glitchy. When I am typing a message, the text starts jumping around and doing weird things. I know that Flash Player is partially to blame (it is up to date on my machine), but this latest Firefox update has added to the problem.

The chat sites utilize the 123 FlashChat software. I hope that someone can get this figured out quickly. I am running Mac OS 10.10.4.

Previously I was having problems with not being able to scroll on Flash based chat sites (problem still exists). The Firefox 39 update just installed and now the same Flash based chat sites are glitchy. When I am typing a message, the text starts jumping around and doing weird things. I know that Flash Player is partially to blame (it is up to date on my machine), but this latest Firefox update has added to the problem. The chat sites utilize the 123 FlashChat software. I hope that someone can get this figured out quickly. I am running Mac OS 10.10.4.

All Replies (2)

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Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button New Fx Menu, click on help Help-29 and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

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Application Basics


Name: Firefox Version: 39.0 Build ID: 20150630154324 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:39.0) Gecko/20100101 Firefox/39.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.6.9.1-signed Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Classic Theme Restorer Version: 1.3.4 Enabled: true ID: ClassicThemeRestorer@ArisT2Noia4dev

Name: F.B. Purity - Cleans Up Facebook Version: 12.8.0 Enabled: true ID: fbp@fbpurity.com

Name: Flashblock Version: 1.5.18.1-signed Enabled: true ID: {3d7eb24f-2740-49df-8937-200b1cc08f8a}

Name: Video DownloadHelper Version: 5.3.1.1-signed Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Graphics


Asynchronous Pan/Zoom: none Device ID: 0x 116 GPU Accelerated Windows: 1/1 OpenGL (OMTC) Vendor ID: 0x8086 WebGL Renderer: ATI Technologies Inc. -- AMD Radeon HD 6490M OpenGL Engine windowLayerManagerRemote: true AzureCanvasBackend: quartz AzureContentBackend: quartz AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.link.open_newwindow: 2 browser.places.smartBookmarksVersion: 7 browser.search.suggest.enabled: false browser.sessionstore.upgradeBackup.latestBuildID: 20150630154324 browser.startup.homepage: www.google.com browser.startup.homepage_override.buildID: 20150630154324 browser.startup.homepage_override.mstone: 39.0 dom.mozApps.used: true extensions.lastAppVersion: 39.0 media.gmp-gmpopenh264.lastUpdate: 1431900328 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150508094354 media.gmp-manager.lastCheck: 1436472870 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1436489703 places.history.enabled: false places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flip4mac wmv plugin: 0 plugin.state.silverlight: 0 print.print_bgcolor: false print.print_bgimages: false print.print_colorspace: print.print_command: print.print_downloadfonts: false print.print_duplex: 1515870810 print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: print.print_paper_size_type: 1 print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_plex_name: print.print_resolution: 1515870810 print.print_resolution_name: print.print_reversed: false print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 56 print.print_unwriteable_margin_left: 25 print.print_unwriteable_margin_right: 25 print.print_unwriteable_margin_top: 25 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 privacy.trackingprotection.enabled: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1434499951

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features