firefox keeps crashing when i click the attach files in my yahoo email

hi guys my firefox keeps crashing when i click the attach files in my yahoo email. Its like it doesnt want to open to browse for the attachment or anytime it has to open… (läs mer)

hi guys

my firefox keeps crashing when i click the attach files in my yahoo email. Its like it doesnt want to open to browse for the attachment or anytime it has to open another browser like file browser. here is the imfo that it gave me after the crash.

AdapterDeviceID: 0x2684 AdapterDriverVersion: 32.0.15.6070 AdapterSubsysID: 51071028 AdapterVendorID: 0x10de Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat%40mozilla.org:128.3.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0 AvailablePageFile: 17837617152 AvailablePhysicalMemory: 16563834880 AvailableVirtualMemory: 138522206621696 BackgroundTaskMode: 0 BuildID: 20240722223746 CPUMicrocodeVersion: 0x125 ContentSandboxCapable: 1 ContentSandboxLevel: 7 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1721964988 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1721964813 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"International Business Machines Corporation":["aspera_loader64.dll","libssodialog.dll","asdrive64.dll"],"Microsoft Corporation":["CONCRT140.dll","msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["linkinfo.dll","wpnapps.dll","twinapi.dll","drprov.dll","p9np.dll","davclnt.dll","ntlanman.dll","atlthunk.dll","duser.dll","dui70.dll","msftedit.dll","uiautomationcore.dll","windowsudk.shellcommon.dll","EhStorShell.dll","oleacc.dll","directmanipulation.dll","TextShaping.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","Windows.UI.dll","Bcp47Langs.dll","textinputframework.dll","globinputhost.dll","cscapi.dll","wscapi.dll","Windows.Storage.Search.dll","Windows.FileExplorer.Common.dll","dlnashext.dll","sapi.dll","edputil.dll","StructuredQuery.dll","AudioSes.dll","cldapi.dll","GdiPlus.dll","ondemandconnroutehelper.dll","EhStorAPI.dll","nlansp_c.dll","wshbth.dll","mpr.dll","srvcli.dll","iertutil.dll","urlmon.dll","wininet.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","windows.staterepositoryclient.dll","windows.staterepositorycore.dll","winmm.dll","Windows.System.Launcher.dll","OneCoreCommonProxyStub.dll","Windows.ApplicationModel.dll","Windows.StateRepositoryPS.dll","ktmw32.dll","OneCoreUAPCommonProxyStub.dll","twinapi.appcore.dll","Windows.Security.Integrity.dll","MMDevAPI.dll","DevDispItemProvider.dll","mscms.dll","actxprxy.dll","comctl32.dll","dbgcore.dll","version.dll","CoreUIComponents.dll","avrt.dll","directxdatabasehelper.dll","taskschd.dll","xmllite.dll","PortableDeviceApi.dll","propsys.dll","msvcp110_win.dll","policymanager.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","rasadhlp.dll","npmproxy.dll","apphelp.dll","FWPUCLNT.DLL","wkscli.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winhttp.dll","netprofm.dll","WindowsCodecs.dll","uxtheme.dll","dxgi.dll","dwmapi.dll","winnsi.dll","DXCore.dll","dbghelp.dll","resourcepolicyclient.dll","WinTypes.dll","windows.storage.dll","slc.dll","IPHLPAPI.DLL","dnsapi.dll","winsta.dll","netutils.dll","umpdc.dll","powrprof.dll","wtsapi32.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","userenv.dll","cryptbase.dll","cryptsp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","cfgmgr32.dll","sxs.dll","profapi.dll","msvcp_win.dll","crypt32.dll","wintrust.dll","ucrtbase.dll","win32u.dll","bcryptPrimitives.dll","gdi32full.dll","bcrypt.dll","KERNELBASE.dll","shell32.dll","oleaut32.dll","gdi32.dll","ole32.dll","SHCore.dll","combase.dll","imm32.dll","kernel32.dll","ws2_32.dll","coml2.dll","rpcrt4.dll","comdlg32.dll","nsi.dll","advapi32.dll","setupapi.dll","sechost.dll","shlwapi.dll","imagehlp.dll","msctf.dll","clbcatq.dll","psapi.dll","msvcrt.dll","user32.dll","ntdll.dll","wsock32.dll","wpdshext.dll","windows.internal.shell.broker.dll","CryptoWinRT.dll","PlayToDevice.dll","PCShellCommonProxyStub.dll","thumbcache.dll","explorerframe.dll","dataexchange.dll","tiptsf.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","vcruntime140.dll","vcruntime140_1.dll"],"Mozilla Corporation":["firefox.exe","nssckbi.dll","softokn3.dll","lgpllibs.dll","xul.dll","gkcodecs.dll","nss3.dll","freebl3.dll","mozglue.dll","osclientcerts.dll"]} Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0xa780, AdapterSubsysID2: 51071028, AdapterDriverVersion2: 31.0.101.4953FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 46 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1721964975 SubmittedFrom: Client SystemMemoryUsePercentage: 47 TelemetryClientId: de27e7de-83cf-4ddb-9be3-5e0fc7328fef TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240722223746","version":"128.0.2","vendor":"Mozilla","displayVersion":"128.0.2","platformVersion":"128.0.2","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":30370,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22631,"windowsUBR":3958},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"NVIDIA GeForce RTX 4090","vendorID":"0x10de","deviceID":"0x2684","subsysID":"51071028","RAM":24564,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddsi.inf_amd64_8cebec009b016275\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddsi.inf_amd64_8cebec009b016275\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddsi.inf_amd64_8cebec009b016275\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddsi.inf_amd64_8cebec009b016275\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddsi.inf_amd64_8cebec009b016275\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddsi.inf_amd64_8cebec009b016275\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddsi.inf_amd64_8cebec009b016275\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddsi.inf_amd64_8cebec009b016275\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.6070","driverDate":"7-10-2024","GPUActive":true},{"description":"Intel(R) UHD Graphics 770","vendorID":"0x8086","deviceID":"0xa780","subsysID":"0bc01028","RAM":0,"driver":"<> igd10iumd64 igd10iumd64 igd12umd64 <> igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"31.0.101.4953","driverDate":"11-7-2023","GPUActive":false}],"monitors":[{"screenWidth":2560,"screenHeight":1600,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1600,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["McAfee"],"antispyware":null,"firewall":["McAfee","Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"media.gmp-gmpopenh264.lastInstallStart":1721964846,"media.gmp-gmpopenh264.lastDownload":1721964846,"media.gmp-gmpopenh264.lastUpdate":1721964846,"media.gmp-widevinecdm.lastInstallStart":1721964846,"media.gmp-widevinecdm.lastDownload":1721964846,"media.gmp-widevinecdm.lastUpdate":1721964846,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":7,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"campaign":"about-dialog","content":"%2528not%2Bset%2529","dlsource":"mozorg","dltoken":"b43c752f-a632-45ea-93eb-0aea2e2bce0d","experiment":"%2528not%2Bset%2529","medium":"firefox-desktop","source":"firefox-browser","ua":"firefox","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"loadPath":"[app]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-d&q="}},"profile":{"creationDate":19930,"firstUseDate":19930},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19927,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19927,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19927,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19927,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"128.3.0","scope":1,"type":"extension","updateDay":19927,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19927,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19930,"updateDay":19930},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.3.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2710.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"long-term-holdback-2024-h2-velocity-desktop":{"branch":"delivery","type":"nimbus-nimbus"},"recommend-add-ons-staff-pick-part-2":{"branch":"treatment-c","type":"nimbus-nimbus"},"add-an-image-to-pdf-with-alt-text-rollout":{"branch":"control","type":"nimbus-rollout"},"backgroundupdate-enable-unelevated-installations-rollout-3-release":{"branch":"enabled","type":"nimbus-rollout"},"csv-import-release-rollout":{"branch":"enable-csv-import","type":"nimbus-rollout"},"ech-roll-out":{"branch":"rollout","type":"nimbus-rollout"},"product-insight-telemetry-via-server-knobs-rollout-release":{"branch":"control-rollout","type":"nimbus-rollout"},"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"},"launch-firefox-on-os-restart-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"address-autofill-desktop-pref-release-rollout":{"branch":"enable-address-autofill","type":"nimbus-rollout"},"phc-rollout":{"branch":"rollout","type":"nimbus-rollout"},"highlighting-in-pdfs-rollout":{"branch":"treatment","type":"nimbus-rollout"},"serp-categorization-and-consolidated-search-config-us-desktop-relaunch":{"branch":"control","type":"nimbus-rollout"},"us-review-checker-rollout-v2":{"branch":"treatment-a","type":"nimbus-rollout"},"yelp-suggestions-rollout":{"branch":"control","type":"nimbus-rollout"},"disable-redirects-for-authretries":{"branch":"control","type":"nimbus-rollout"},"home-and-newtab-weather-with-location-selector-relaunch":{"branch":"control","type":"nimbus-rollout"}}} TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: 5d434cf0-a736-4585-8c8a-ec477c6bed9c Throttleable: 1 TotalPageFile: 36945580032 TotalPhysicalMemory: 31845306368 TotalVirtualMemory: 140737488224256 URL: https://mail.yahoo.com/d/folders/1 UptimeTS: 128.13946 UtilityProcessStatus: Running Vendor: Mozilla Version: 128.0.2 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

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robin.hall@yahoo.com

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