thunderbird completely slowed down the PC
Hi, I have had TB working for a decade without a (serious) problem, now it suddenly stopped working and slowed down creating a lot of problem to the whole PC. It wasn't useful to reinstall or moving mail from the inbox or rebuild the index, so now I've decided to purge it all and uninstalled it, then I need to know exactly all the remaining folder and file to delete, as well as registry keys involved by any modification. Other info: Win 10 pro 22H2 completely updated, no particular AV, rather firewall on the router plus Defender on the PC (intel 7 9gen + 16GB ram). I have 4 gmail accounts, 1 Italian free mail and 1 registered mail, that works very well from the relevant web sites. Just for the sake of curiosity, what kind of problem it could be? Most important of all: does such problem can repeat starting from scratch? I don't want to face again such kind of mess. Thank you for your time and consideration Best regards Vincenzo
Vald lösning
Hi Wayne Mery, thank you for your fast reply, very useful indeed. Thunderbird is automatically updated, then it is the last version available (eventually downloaded from the site just to be sure). I read carefully the page at the link you suggested and the points 4, 6, 8 and 10 caught my attention, because more close to my environment. Well, I was able to solve my problem, just focusing on previous points. The situation is: - 6 IMAP mail accounts from different provider (gmail + 2 Italians) having total folder size of 122GB! - all the indexing in the windows property of all the folders already set to no-index - wrong indexing of all the emails in Thunderbird now set to the last 30 days - all the accounts interval checks for new mails already set to 10 minutes - wrong configuration of all IMAP folders to check for new messages now set correctly - a couple of add-on disabled out of three (I will check in the future what to do) - off-line mode very useful to narrow the investigation of the problem More over, I have not found the hidden preference "mail.check_all_imap_folders_for_new" cited at point 8 last bullet in the page, it is very likely it was an old parameter. Any way no impact at the end. I took note of the dramatic increase of HD space and I hope to find a couple of day to clean much of this. That's it. Thank you a lot, because I made a survey on other email clients and no one is like TB that I like so much. All the best Vincenzo
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Note, you don't say what version of Thunderbird you are using. See Help > Troubleshooting Info
> A. It wasn't useful to reinstall or moving mail from the inbox or rebuild the index, so B. now I've decided to purge it all and uninstalled it, then I need to know exactly all the remaining folder and file to delete, as well as registry keys involved by any modification.
Both are very low probability approaches to solving performance issues, i.e. there are better (or at least easier) approaches.
> Just for the sake of curiosity, what kind of problem it could be? Most important of all: does such problem can repeat starting from scratch? I don't want to face again such kind of mess.
That cannot be answered without first a diagnosis.
For that, check https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems and report results.
Ändrad av Wayne Mery
Vald lösning
Hi Wayne Mery, thank you for your fast reply, very useful indeed. Thunderbird is automatically updated, then it is the last version available (eventually downloaded from the site just to be sure). I read carefully the page at the link you suggested and the points 4, 6, 8 and 10 caught my attention, because more close to my environment. Well, I was able to solve my problem, just focusing on previous points. The situation is: - 6 IMAP mail accounts from different provider (gmail + 2 Italians) having total folder size of 122GB! - all the indexing in the windows property of all the folders already set to no-index - wrong indexing of all the emails in Thunderbird now set to the last 30 days - all the accounts interval checks for new mails already set to 10 minutes - wrong configuration of all IMAP folders to check for new messages now set correctly - a couple of add-on disabled out of three (I will check in the future what to do) - off-line mode very useful to narrow the investigation of the problem More over, I have not found the hidden preference "mail.check_all_imap_folders_for_new" cited at point 8 last bullet in the page, it is very likely it was an old parameter. Any way no impact at the end. I took note of the dramatic increase of HD space and I hope to find a couple of day to clean much of this. That's it. Thank you a lot, because I made a survey on other email clients and no one is like TB that I like so much. All the best Vincenzo