Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Learn More

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Garbled font issue not solved with other solutions

Mitchell Campbell
Mitchell Campbell
more options

My browser displays many websites, emails, etc. using a strange garbled font (see attached image for reference).

I already checked the preference setting for allowing websites to select their own fonts. The issue also persists in Troubleshooting mode. I have also used the "Inspect element" tool when this has occurred, also to no avail. I imagine at this point the only real solution is to delete and reinstall Firefox, but I'd love to hear if someone has another solution! Thanks!

Note that text in bold / italics often shows up just fine. I can also copy-paste any of this text and it displays correctly.

My browser displays many websites, emails, etc. using a strange garbled font (see attached image for reference). I already checked the preference setting for allowing websites to select their own fonts. The issue also persists in Troubleshooting mode. I have also used the "Inspect element" tool when this has occurred, also to no avail. I imagine at this point the only real solution is to delete and reinstall Firefox, but I'd love to hear if someone has another solution! Thanks! Note that text in bold / italics often shows up just fine. I can also copy-paste any of this text and it displays correctly.
Bifogade skärmdumpar

Vald lösning

This is usually a problem with a specific font (Helvetica Neue is mentioned) and you need to identify the font and fix this.

Did you check in Font Book for font issues like corrupted and duplicate fonts ?

You can right-click and select "Inspect" to open the built-in Inspector with this element selected.

You can check in the Rules tab in the right panel in the Inspector what font-family is used for selected text. You can check in the Fonts tab in the right panel in the Inspector what font is actually used because Firefox might be using a different font than specified by the website.

Läs svaret i sitt sammanhang 👍 0

Alla svar (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Vald lösning

This is usually a problem with a specific font (Helvetica Neue is mentioned) and you need to identify the font and fix this.

Did you check in Font Book for font issues like corrupted and duplicate fonts ?

You can right-click and select "Inspect" to open the built-in Inspector with this element selected.

You can check in the Rules tab in the right panel in the Inspector what font-family is used for selected text. You can check in the Fonts tab in the right panel in the Inspector what font is actually used because Firefox might be using a different font than specified by the website.

Mitchell Campbell
Mitchell Campbell Frågans ägare
more options

I was able to use the Inspector to identify Charter as the problem. I then used my font book and discovered that I indeed had two copies of the Charter font. Deleting one fixed the problem. Thanks!!