Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Learn More

Firefox is not loading my data on signing in

  • 1 svar
  • 1 har detta problem
  • 11 visningar
  • Senaste svar av jonzn4SUSE

more options

I had a problem with my laptop and had to do a clean reinstall of Windows.

On re-installing Firefox and signing into my account, I am unable to get my old Firefox data back (bookmarks, passwords, etc). I can see the old "account" in my list of connected devices but no luck with the data.

Please help - I have loads of information in the bookmarks.

Thanks much

I had a problem with my laptop and had to do a clean reinstall of Windows. On re-installing Firefox and signing into my account, I am unable to get my old Firefox data back (bookmarks, passwords, etc). I can see the old "account" in my list of connected devices but no luck with the data. Please help - I have loads of information in the bookmarks. Thanks much

Alla svar (1)

more options

Here is what I was told by the Devs...

"This behavior is deliberate - the "synced tabs" feature is for showing tabs that you currently have open on other devices, and is not designed for viewing historical tabs from the current device."

With no backup or way to access that old data.. It's not looking good. Do you have other devices that you've logged into Firefox?