Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Learn More

Ова тема је архивирана. Питајте друго питање ако вам је потребна помоћ.

I recently installed download helper but it took 2 attempts. I had to buy the conversion licence twice. How do I get 1 of the charges canceled?

  • 1 одговор
  • 1 има овај проблем
  • 1 преглед
  • Последњи одговор послао cor-el

Jim Sorby
Jim Sorby
more options

Just bought a new computer. Had Download helper on it and wanted to add the conversion license. I had to go through the process 2 times for it to work and was charged 2 times. How do I get one of the charges canceled. I did go through PayPal.

Jim Sorby

Just bought a new computer. Had Download helper on it and wanted to add the conversion license. I had to go through the process 2 times for it to work and was charged 2 times. How do I get one of the charges canceled. I did go through PayPal. Jim Sorby

Сви одговори (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need to contact the developer and explain to him what happened.

There is usually no need to convert video files. There are lots of players that can play the files directly, so unless you really need to recode the file in another format then it shouldn't be necessary.