Avatar for Username

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Ова тема је архивирана. Питајте друго питање ако вам је потребна помоћ.

Help! I deleted the folder that had my profile info and now I can't reinstall firefox. How do i fix this?

  • 2 одговорa
  • 1 има овај проблем
  • 2 прегледа
  • Последњи одговор послао lisalevan

lisalevan
lisalevan
more options

The folder was on my desktop after firefox asked me to "refresh firefox" - it stalled my computer for almost 30 min with a message saying, "almost done". I closed the window and closed firefox. Then I restarted my computer and saw a folder on my desktop that said, "old firefox info" or something. I deleted that folder and attempted to reinstall firefox three times. It says I can't open because my profile is missing. How can I fix this? Thank you!

The folder was on my desktop after firefox asked me to "refresh firefox" - it stalled my computer for almost 30 min with a message saying, "almost done". I closed the window and closed firefox. Then I restarted my computer and saw a folder on my desktop that said, "old firefox info" or something. I deleted that folder and attempted to reinstall firefox three times. It says I can't open because my profile is missing. How can I fix this? Thank you!

Сви одговори (2)

the-edmeister
the-edmeister
  • Moderator
more options

Yep, when the Refresh feature seems to be hung up and you close Firefox the Profile gets broken. Try creating a new Profile. https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Then recover your data from the old Profile - https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile - and from the "Old Firefox Data" that the Refresh placed on your desktop.

lisalevan
lisalevan Власник питања
more options

I'm working on a mac the first link takes me to instructions for a pc.

I don't have access to Firefox or my prolife folder or anything. I deleted the backup folder and I deleted the old Firefox application. How can I reinstall Firefox without needing access yo my profile info?