Thunderbird Support Forum

Outlook.com and Microsoft inform me that in September 2024, Outlook 2007 will no longer work for email because it does not meet their spiffy new authentication thingy. They want me to quit using Windows 7, but I need it to run legacy productivity software for which there is nothing comparable. So, Windows 7 it is. I do have a dual boot system that includes Windows 10, but I don't want to mess with it for email if possible.

Microsoft suggested that Thunderbird would work, so I downloaded it. That's when everything went sideways. There is no utility to move my existing files and folders intact from Outlook 2007 to Thunderbird. I tried Thunderbird's Import but it refuses to cooperate. So, last chance for Thunderbird is contacting you.

Help me make a clean transition from Outlook 2007 to Thunderbird without losing contacts, folders and files.

Can't get out of offline mode. It happen once previous but an icon was available and got back on. Now going to settings and nothing works. Surprisingly found nothing with Google nor Mozilla support. No email; big problem.

The offline option does not give off or on but option that I don't understand.

The file at the top shows offline and there doesn't seem a way to change (no check mark).

The moderator, 10 years ago, said uncheck on life or two blue line. No such think.

Computer is connected to internet. Shut down MAC and restarted. Still OFFLINE. I must be online but cannot download my messages.

Please help

On the top of the left side of the incoming email page, next to my email address, I would like the following alternatives to appear: answer, answer all, forward . . . I have had them before, have never had a problem with them, but I must have pressed the wrong key as now I get the following instead: an icon with a pin-up button, a phrase about filtering, and then five icons with an envelope, a star, a notebook . . . What do I need to do to recover the original layout?

While this note is probably the wrong way to ask for help for which I apologise, I am moving from Seamonkey to Firefox and Thunderbird. I have managed to get Firefox to work but don't know how to get my Seamonkey e-mail moved to Thunderbird.

If some kind soul could point me to a place or person where I can get detailed instructions on moving my e-mail from Seamonkey to Thunderbird, I would be incredibly appreciative. Again, I know I am probably asking this question in the wrong forum, but I have tried everything I can think of with no usable result. I ask that whoever reads understands getting up in years is frequently a difficult process. Oh yes, I go back to the early Netscape days as a user.

Thanks, in advance, for any and all assistance.

Setting Up Thunderbird for AT&T Email I've used Thunderbird as my email client for years; however, about a month ago it stopped working and now I receive the following message, "Sending of password for user [email scrubbed] did not succeed. Mail server inbound.att.net responded: [SYS/TEMP] Server error - Please try again later". What do I need to do to get things working again in Thunderbird?

Four days ago the Att server started to refuse my password (I assume that was it). After four changes of password, including in Thunderbird, the password keeps being refused. Have exhausted several att agents who can't figure out why it doesn't work. One thought the server settings were correct.

G'day, I cannot understand why I cannot get to send any e-mails. I receive this popup. I have no idea what I did. I am in my 80s and was born too early to grasp a lot of I T.' I would appreciate somebody to tell me what I need to do please. Cheers Malcolm

After last update, Missing "TRASH" folder and only have Junk Folder that everything is put in and marked as "Junk". Then those messages are all marked as "junk" automatically that may not be Junk. Tried to create subfolder named "Trash" and will not allow. Windows 10, 64 bit Dell laptop I-5 Inspiron 5759.

The email address that I have used ever since email began has been [edited] @qis.net. Unfortunately, the inbox storage space on Quantum Internet Service (QIS) is only 1GB. I use Thunderbird for emails (recommended by QIS). The account with QIS is an IMAP account.

Yesterday at 4:40pm my inbox became full even though I have moved a bunch of the emails with larger attachments to offline folders within Thunderbird. That's when the nightmare started. No incoming emails can get delivered at this time. Have been in contact with QIS (I personally know everyone there including the owners. They're good people) It seems that we do not have a way to get into the inbox and remove files from their server (s).

After working all night trying to sole this mess, I have set up a new email address to maintain a form of communications on a major engineering project.

The new email address for me should be changed to : [edited] @gmail.com

Please make this change at Firefox. When I try to login on Firefox, it sends a code to the old, non-usable email address. Since the inbox at QIS is full, I can't read it to get the code to respond. If the code can be sent SMS to my cell phone, that would be fine. [removed phone# from public support forum] is the number to use.

I hope all this makes some sense at your end. I am not a guru with this stuff and a very dear friend of mine who was an "IT guru", as I called him, has passed away about 1 year ago.

I appreciate any help you give.

Richard Slechter

My email address is [edited] @roadrunner.com Since early May, I haven't been able to get emails because I keep getting asked for a master password. I don't know it - I don't remember ever having to create one. Please help.

How can I turn off the threading of my emails? Its driving me crazy as when an email comes in after a short time it disappears into the threads and then I have to open each thread to find out who sent the email. At one stage there were 6 emails noted near the inbox but no new unthreaded message, all went to respective threads. Very time wasting.

Hello, I own and operate my own business in the automotive repair sector however my direct computer knowledge is not sufficient in many cases. My issue is that my Gmail and Thunderbird is linked to send messages to my clients for estimate purposes. Incoming mail to Gmail as well as outgoing from Gmail gets copied into Thunderbird. Assuming that Thunderbird had so many emails on the screen I asked the internet on how to do a mass email delete. Now I assume "that" is the reason why all my labels/folders are now empty I can both Gmail and Thunderbird? These folders held important invoices, contact information and just important information for me to go back into should a situation require it. How do I recover all of my deleted messages in Thunderbird? Will this repopulate the folders with my missing information?? The individual who set it up for me is an expert in the field however I am unable to make any contact with him. He's not responding to any of my messages or calls. Please help. Now please remember I am very ignorant when it comes to this type of experience. Please provide me with the most elementary explanations for this recovery process. Super lament terms and instructions are extremely appreciated. Thanks. Les