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Can I recover account data after reseting password?

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga cor-el

Brandon
Brandon
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I had issues login to my Firefox account, so I reset my password, which cleared my data with passwords and bookmarks. I later found where I stored my recovery key and wanted to see if I can recover that data again.

I had issues login to my Firefox account, so I reset my password, which cleared my data with passwords and bookmarks. I later found where I stored my recovery key and wanted to see if I can recover that data again.

Krejt Përgjigjet (1)

cor-el
cor-el
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  • Top 10 Contributor
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No, you can't reverse a password reset, once you reset then all data on the Sync server is cleared.

If you reset the password for the Mozilla account because you do not remember this password, then that will remove all data stored on the Sync server because this password is used to encrypt your data locally before it is uploaded to the Sync server and only this password or a possible recovery key you created earlier can decrypt this data.

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