Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Learn More

MS Exchange (Outlook) account disappearing when exiting Thunderbird

  • 2 përgjigje
  • 0 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga ejbax

more options

Sorry this post is a bit verbose !

Thunderbird automatically updated two days ago, version now 115.3.2. I use it to work with a number of mail accounts, including an MS Exchange account. All worked OK before the Thunderbird update. Exquilla version is 115.3 and paid up.

After the Thunderbird update I found that the MS Exchange account had disappeared from Thunderbird. Re-adding this account through the Account Wizard appeared to work OK. But after successfully verifying my account, on the final "Congratulations window" it said to click Finish to save settings and exit account wizard. There was no Finish button to click on, only Back, Next and Cancel ones (see screenshot). Clicked Next : window disappeared.

And yes the MS Exchange account was then accessible in Thunderbird, and it synced OK (it's all still there online), and I could work with it, but only as long as I didn't exit Thunderbird ! When I re-loaded Thunderbird later after exiting it, the MS Exchange account was absent again. Contrary to what was stated, the account had not been saved. Tried this several times - same result.

This issue only affects my MS Exchange account : none of my gmail accounts nor my Xtra account were affected.

Have other people had the same problem ? If so, is this being looked into ? It would be very annoying to have to add the MS Exchange account again each time I load Thunderbird.

Thanks a lot for any help, Emile.

Sorry this post is a bit verbose ! Thunderbird automatically updated two days ago, version now 115.3.2. I use it to work with a number of mail accounts, including an MS Exchange account. All worked OK before the Thunderbird update. Exquilla version is 115.3 and paid up. After the Thunderbird update I found that the MS Exchange account had disappeared from Thunderbird. Re-adding this account through the Account Wizard ''appeared'' to work OK. But after successfully verifying my account, on the final "Congratulations window" it said to click Finish to save settings and exit account wizard. There was no Finish button to click on, only Back, Next and Cancel ones (see screenshot). Clicked Next : window disappeared. And yes the MS Exchange account was then accessible in Thunderbird, and it synced OK (it's all still there online), and I could work with it, but only as long as I didn't exit Thunderbird ! When I re-loaded Thunderbird later after exiting it, the MS Exchange account was absent again. Contrary to what was stated, the account had not been saved. Tried this several times - same result. This issue only affects my MS Exchange account : none of my gmail accounts nor my Xtra account were affected. Have other people had the same problem ? If so, is this being looked into ? It would be very annoying to have to add the MS Exchange account again each time I load Thunderbird. Thanks a lot for any help, Emile.
Foto të bashkëngjitura ekrani

Krejt Përgjigjet (2)

more options

Zgjidhja e Zgjedhur

more options

Indeed it's fixed now. Thanks a lot for your reply !

Regards, Emile.