Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Lost All Tabs, History, Bookmarks, and Passwords on Firefox

  • 2 përgjigje
  • 0 e kanë hasur këtë problem
  • 5 parje
  • Përgjigjja më e re nga Paul

more options

So...saying that I am ticked off is an understatement. I was using Firefox to do work online on Thursday (8/24). I shut my laptop down as usual at the end of the day. No issues. The next day on Friday (8/25), I turned on my laptop to do some work...no problems starting my laptop. So...that is when I discovered that my entire history is gone, bookmarks, tabs, and passwords. I have been searching through the help section and have tried to locate files to restore bookmarks and history; however, those files only have my history as of Friday (8/25) and nothing prior. So, I'm at a total loss for how to recover anything but I feel none of this is recoverable at all. I had a tabs up that were important and LOTS of important bookmarks which are probably gone. I couldn't even begin to remember all the bookmarks I had. Don't even get me going with my passwords because I will now probably have to go through the (time consuming) process of resetting my passwords on LOTS of sites. I have never encountered a situation like this where EVERYTHING was wiped. I did see that some sort of update happened on Monday (8/21) but I didn't have any problems until starting my laptop on Friday (8/25). I probably put my laptop into sleep mode M-T-W, and then when I completely shut my computer off Thursday night, everything was wiped on Friday when I turned it on because it probably updated from the update on Monday. Any thoughts? I hold out no hope to get any of this information back. Thanks!

So...saying that I am ticked off is an understatement. I was using Firefox to do work online on Thursday (8/24). I shut my laptop down as usual at the end of the day. No issues. The next day on Friday (8/25), I turned on my laptop to do some work...no problems starting my laptop. So...that is when I discovered that my entire history is gone, bookmarks, tabs, and passwords. I have been searching through the help section and have tried to locate files to restore bookmarks and history; however, those files only have my history as of Friday (8/25) and nothing prior. So, I'm at a total loss for how to recover anything but I feel none of this is recoverable at all. I had a tabs up that were important and LOTS of important bookmarks which are probably gone. I couldn't even begin to remember all the bookmarks I had. Don't even get me going with my passwords because I will now probably have to go through the (time consuming) process of resetting my passwords on LOTS of sites. I have never encountered a situation like this where EVERYTHING was wiped. I did see that some sort of update happened on Monday (8/21) but I didn't have any problems until starting my laptop on Friday (8/25). I probably put my laptop into sleep mode M-T-W, and then when I completely shut my computer off Thursday night, everything was wiped on Friday when I turned it on because it probably updated from the update on Monday. Any thoughts? I hold out no hope to get any of this information back. Thanks!

Krejt Përgjigjet (2)

more options

Frankly, my husband said to just use Chrome and ditch Firefox...maybe that's my solution as I start from scratch with my passwords, bookmarks, and history.

more options

Hi Linda

You mention that there was an update to Firefox. I think that this support article should help:

https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update